Offering a tip option during payment is a great way to let your clients show their appreciation for your service. The tip option in ThryvPay adds a final step to the checkout process that offers your clients the opportunity to leave you a tip (gratuity) for your services. This guide will show you how to enable tips to increase your revenue!

Article Contents

• Enable Tips
• Customer View of Tips
• Tips in ThryvPay Reporting
• FAQ

Enable Tips

To set up ThryvPay to enable tips, first navigate to Sales>ThryvPay>Settings

Scroll down to the section Tips, and use the toggle to enable or disable tips.

You will need to select three Default Tip Options, which are percentages of the total cost that will appear as default amounts for your customers to add a tip. Don't worry! Your customers will always have the option to enter a custom amount.

From here, no further action is needed to add a tip to your payment requests, it will automatically appear when your customer is on the payment screen.

Customer View of Tips

The option to add a tip will appear at the bottom of the payment screen in the sub-total section. They will need to select Add Tip 

The Default Tip Options will appear, along with an option to leave a custom tip

The tip will be added to the sub-total of the payment request. The customer can select Change Tip to edit or cancel the tip

After payment the customer will receive one receipt. The tip will appear below their line items and will not be included in the subtotal, but will be included in the grand total.

Tips in ThryvPay Reporting

When viewed in ThryvPay, the tip is considered a part of the same transaction. You can click on View on each transaction to see details for it. 

The payments will also appear separately under Payments Received in Business Center. When a transaction includes a tip, this will be displayed on the dashboard. 

In addition, the tip can be seen within the payment itself

FAQ

What payment methods are applicable for offering a tip option? 

Credit-Cards, Debit-Cards, Prepaid-Cards are all applicable forms of payment methods.

Are there any restricted types of transactions that cannot offer a tip option? 

Yes, recurring transactions cannot have a tip option; nor can ACH transactions.

Can the tip option be used with other payment gateways, i.e. Square, Stripe, or PayPal? 

The tip option is only available with ThryvPay.