Are there benefits of offering both bank transfers and credit card processing?
Yes, enjoy the benefits of both by offering your customers the flexibility for payment preference. You can also determine when you want to offer your customers the option to pay via bank transfers or Credit Card, based on the transaction.
What are the competitive ThryvPay processing fees?
Credit card processing rates at 2.9% + $0.30 per transaction for major credit regardless if paid by invoice or keyed. Bank transfers rates are a minimum of $1.00 or 1% up to maximum of $9.00. Click here for more information on ThryvPay fees
What are the monthly fees associated with ThryvPay?
There are no monthly fees with ThryvPay. You only pay processing fees on completed transactions. Click here for detailed fee information
How easy is it to sign up and get connected to ThryvPay?
It’s very easy and only takes about 5 minutes. There is an easy walk-through that will guide you with the application process. You can sign up inside Thryv during initial login with our QuickStart Wizard or go to Settings -> Payments or directly to Sales -> ThryvPay.
Are there any additional equipment required with ThryvPay?
No. Currently, Thryv and ThryvPay lets you book, invoice and get paid all from one software with no additional equipment needed.
Can I still use Square or Stripe if I sign up for ThryvPay?
Yes. In Thryv you can toggle between payment processors when accepting payments. From the payment settings, you will need to connect to activate the payment processor of your choice. You can only use one payment processor at a time.
Do all transactions offer next-day funding?
Only Credit Card transactions processed prior to 8 pm EST will be funded the next business day. Transactions completed after 8 pm EST will be included in the next day’s total. All bank transfers transactions will be funded to your account within 7-10 business days.
What are scheduled payments?
Scheduled payments is a new feature only with ThryvPay which allow you to minimize late/missed payments, increase ongoing revenue, and easily manage and track revenue. There are 3 types of scheduled payments available. Recurring payments, which allow you to automatically charge customers monthly, weekly or quarterly. Installments allow for partial payments on large sums, and memberships allow for monthly or advanced payments to generate customer loyalty.
Where are scheduled payments located?
Scheduled payments can be found on the new “Scheduled Payments” tab under Sales. The new tab allows you to see all upcoming and completed scheduled payments. You can track how much of an installment plan is due as well as when is the next payment for a recurring payment.
Is there a fee for a scheduled payment?
Yes. There is a $1.00 fee for all completed scheduled payment transactions. This fee is automatically charged to you when a recurring billing, installment plan, or membership payment transaction is completed.
What’s included with ThryvPay reporting?
ThryvPay transaction reporting is full transparency reporting available directly within Thryv. The reporting tab provides detailed transaction history including the transaction amount and how it was paid, including pertinent customer information and type of transaction, such as individual, scheduled payment or refund.
What level of support is provided with ThryvPay?
Thryv offers 24/7 support along with a dedicated ThryvPay support team to assist with payment disputes, funding/deposit questions, chargebacks, and answer questions regarding your application.
How are disputes and chargebacks handled?
On all disputes and chargebacks, you will receive a Thryv Inbox notification with information regarding the chargeback, such as the total amount and date of dispute. The ThryvPay Support team will assist in gathering and submitting documentation. Contact ThryvPay Support team at 1-88-THRYVPAY, email@example.com or chat inside Thryv.
Can a convenience fee be charged with transactions?
Yes, you can charge an optional flat amount convenience fee when your customer’s pay online with a credit card.
When can a convenience fee be applied to transactions?
A convenience fee can only be charged when a customer enters their payment information and selects to pay with a credit card. As the business owner, you are not able to charge a convenience if processing a payment on behalf of the customer, such as when completing a charge within Thryv.
Why is the convenience fee a flat fee instead of a surcharge percentage of the transaction?
When it comes to surcharge options, there are a variety of regulations and guidelines set forth by credit card companies. Not only are the rules complicated, but many credit card companies prohibit surcharges on transactions. In order to allow you to offset some of your transaction fees, while protecting your business from those ever-changing credit card rules, we will only enable surcharges in states where local laws permit them, ensuring that you always remain in compliance.
What is the difference between a credit card surcharge and a convenience fee?
Credit card convenience fees and surcharges are often used interchangeably; however, they are different. A surcharge is a percentage fee charged to your customers simply because they paid using a credit card. A convenience fee is an optional flat fee you can pass through to customers to help offset your transaction fees.
Surcharges will be blocked for you if they are against the laws of your state, to ensure you remain in compliance.
How can tips be included with a payment?
You can now allow tips on future charges by opting in under ThryvPay settings to accept tips. Tips will then be charged in addition to the total amount of the invoice. Tips added will create a second charge and second processing fee. Tips collected will appear in a separate transaction line item from the original transaction under the ThryvPay reporting tab.
Are there any restricted business categories that are not allowed to use Thryv Pay?
Yes. There are some business types that will not qualify to use ThryvPay.
Can ThryvPay accept Google Pay or Apple Pay?
Yes! Navigate to your ThryvPay settings to enable these forms of payment
Can a payment be scheduled for a specific invoice?
Yes, this option is available when creating a new invoice. When you select the customer to send an invoice, if there are current unpaid invoices associated, you will be given the option to select a preferred invoice and schedule a payment.
When a refund is issued through ThryvPay, how long does it take to reach my customer?
The answer to this question varies depending on your customer's bank, but you can generally expect it to take 5-10 business days. This timeline is controlled by the issuing and receiving banks and once the refund is sent, is not under ThryvPay's direct control
Is ThryvPay available in Australia?
Yes, ThryvPay is available in Australia.
Is ThryvPay available in Canada?
Yes, ThryvPay is available in Canada.
Can a customer select how they want to pay?
Yes, when making a payment the customer will be given the option to choose between credit or bank transfers to make their payment.