We offer multiple ways for you to get the help and support you need with Thryv Business Center. Here, we walk you through those options.
If you have a question and haven't found your answer here on our support site, we recommend signing in and posting your question on our User Community, where you can receive answers from our team or other users (all answers are vetted by our team for accuracy)
If you are looking for our latest product updates, this has moved to our Release Notes section on this site.
Below is a list of some things our Thryv® Support Teams can assist you with:
- Specific Features
- Billing Questions (Like updating your credit card information!)
- How to Upgrade
- Difference between packages
- Domain Based Email Questions
- Website Questions
- Best Practices & more!
From either your Mobile App or Desktop, you'll have an orange bar in the bottom left corner that says "Support Center":
When you click on this bubble, the following options will appear:
- User Community: Create a post or comment to share your best practices for Thryv or ask a question. Answers are moderated for accuracy and our Product team is actively involved. We provide answers and any feedback shared in the community is given to product leaders.
- Knowledge Center: This displays a condensed view of the same support articles you can find here! You can search in this window, or pop out to a new tab to take you here!
- Share Your Feedback: A place for you to suggest new features for Thryv as well as vote on the suggestions made by other Thryv users.
- Walkthrough Guides: These Guides are designed with you in mind, helping you with every feature and detailed aspect of Thryv, and how to use your software. This section may or may not appear depending
- Video Tutorials: Do you hate to read articles? (It's ok, we won't tell!) This section will provide you with countless videos that go over every feature in detail. The videos displayed pertain to the page in Thryv Business Center you are viewing currently. If you're looking for a certain video, try coming to this site and searching or navigating to a different part of the software.
- Status Page: Stay informed of any outages or major issues that affect Thryv. While we're proud of our 99% uptime, there may be temporary outages that affect users. Click Here to be taken to the status page where you can subscribe to updates.
- Contact Us: Here is where you can chat with us via Live Chat, Phone or Email 24/7!
Contact Us
Clicking on "Contact Us" will open the box below, providing you with a variety of options to get the support you need - when you need it most.
Our phone number is available to be called 24/7 so that you can spend the time you need running your business.
Do you hate phone calls? That's ok! Click on "Send us a Message" to start a live chat with one of our Thryv Service Specialists.
Lastly, if you would like to schedule an appointment, at your convenience, where a Thryv Service Specialist will walk you through any features you want to go over, and answer all your questions while doing a screen share, this is the option for you!
Click on Schedule an Appointment, and then Thryv Support call. Pick a day and time that works for you and leave your information. (Note: If there is any information you don't have available, like Business Advisor or Thryv ID, you can leave it blank and we can find the rest). High-Thryver Tip: Use the notes section to leave as much information as possible about what you need. This enables the services specialist to help you as much as possible!
You can also email us at support@thryv.com or join in on the conversation in our Community!
High-Thryv!
Comments
2 comments
Thanks for pointing this out! We've made a ton of improvements to this space (including the ability to leave comments like this!) so thanks for prompting us to get that updated
Thanks for the feedback, we've added some clarifications surrounding this! The walkthrough guides also function the same as the videos, they may or may not appear if there are any for that page.