We offer multiple ways for you to get the help and support you need with Thryv. Here, we walk you through those options.
Below is a list of some things our Thryv Support Teams can assist you with:
- Specific Features
- Billing Questions (Like updating your credit card information!)
- How to Upgrade
- Difference between Thryv packages
- Domain Based Email Questions
- Website Questions
- Best Practices & more!
From either your Mobile App or Desktop, you'll have an orange bubble in the bottom right corner that says "Need Help":
When you click on this bubble, the following options will appear:
- What's New: This will show you anything that we have recently released in Thryv that is either a feature enhancement, or a new feature since your last login.
- Walkthrough Guides: These Guides are designed with you in mind, helping you with every feature and detailed aspect of Thryv, and how to use your software.
- Video Tutorials: Do you hate to read articles? (It's ok, we won't tell!) This section will provide you with countless videos that go over every feature in detail.
- Knowledge Center: Well, this takes you...here!
- Contact Us: Here is where you can chat with us via Live Chat, Phone or Email 24/7!
Clicking on "Contact Us" will open the box below, providing you with a variety of options to get the support you need - when you need it most.
Our phone number is available to be called 24/7 so that you can spend the time you need running your business.
If you click on "Email Support", a box will open and will auto-fill your name, company name and email address you signed up with. You can change any of these at any time before hitting "Submit."
Leave us a phone number, detailed message, and check the box with the best time to call, and one of our experienced Thryv Service Specialists will reach out to you.
Do you hate phone calls? That's ok! Click on "New Conversation" to start a live chat with one of our Thryv Service Specialists.
Lastly, if you would like to schedule an appointment, at your convenience, where a Thryv Service Specialist will walk you through any features you want to go over, and answer all your questions while doing a screen share, this is the option for you!
Simply input a time and date that works for you, and you will receive a meeting invite from one of our Thryv Service Specialists via email, where they will go over anything you want in your Thryv.