Ratings and reviews can make all the difference when consumers are making buying decisions.

The Reviews functionality in Business Center will allow you to quickly view what your clients are saying about you and take action quickly.

To see Reviews navigate to Reputation>Reviews.

Review Metrics:

• Number of Reviews
• Overall Rating
• Number of reviews by star rating
• Button to start an Automated Campaign to generate more reviews
• Button to retrieve a link to your Google Business Profile to invite customers to leave a review
• Star rating aggregate for:
  • Google
  • Facebook
  • Thryv
  • Other

Review List:

• Source of review
• Content
• Date
• Star Rating
• Ability to respond to reviews directly on the site where the review was left (Note: In order to respond to reviews on Yelp you must be a direct paid Yelp advertiser)

Review Filtering:

• Provides ability to filter by star rating and/or Site
• You also can Search your reviews to find a specific one

Ready to respond to reviews?

Check out your next steps by viewing this article.

Frequently Asked Questions

1. Where do Thryv Reviews appear?
   • They will be in your Client Portal after a 7-day quarantine unless manually published sooner.
   • On your Thryv website after 5 reviews are published.
   • Your reviews will not automatically appear on Google. Thryv will submit the request on your behalf, but Google ultimately decides.
   • Reviews are quarantined for 7 days but can be published immediately by you!
2. How do you respond to Thryv Reviews?
   • Respond directly to Thryv reviews publicly from the Reviews tab inside Business Center.
   • Respond to Thryv reviews privately by responding to the review in the inbox.
   • We have a helpful article detailing this here.
3. Google, Facebook, and Yelp Reviews... Where do they appear?
   • You guessed it! On their respective sites!
   • Reviews are published immediately, no quarantine period. 
4. How do I respond to Google, Facebook, and Yelp* Reviews?
   • You can respond to Google, Facebook, and Yelp reviews inside of Business Center as long as they are connected through your Listings Management. Otherwise, you would respond on their respective sites.
     • *To be able to respond to Yelp reviews from Business Center, you need to be recognized as a paid advertiser on Yelp.
5. If I get a review on one site, can I copy or forward it to other review sites?
   
   • Reviews are considered proprietary content. So where the review is posted, be it Google, Yelp, or any other review site, that 3rd party owns that content, so we are not able to create a central location to display all reviews.

 Still have questions about Reviews? Contact our Thryv Support team at 844-998-4798 or support@thryv.com.