When You Receive Funds From Customer Payments

Knowing exactly when payments hit your account makes it easier to plan your cash flow, pay your team, and run your business with confidence. When you connect a payment processor to Thryv Business Center, customer payments are transferred to your processor account immediately at the time your customer pays. From there, the timing of when those funds reach your bank account depends on the payout schedule set by the payment processor you have connected.

This article covers reviewing your payment settings for the four payment processors supported in Thryv Business Center: ThryvPay™, Braintree, Stripe, and Square. It does not cover initial setup or connection of a payment processor, processor fees, or bank account integration with your processor. For setup, connection, fees, or bank integration questions, contact the support team for the processor you are using.

How to Review Your ThryvPay Payment Settings

To review your ThryvPay account settings, click Settings in the left-hand navigation. Then click Payments. Confirm that the account information displayed matches your ThryvPay account details. Correct account information ensures that customer payments transfer to your ThryvPay account without delay.

For help with your ThryvPay account, contact ThryvPay Support directly:

• Phone: 1-888-479-8729

• Email: thryvpay@thryv.com

How to Review Your Braintree Payment Settings

To review your Braintree account settings, click Settings in the left-hand navigation. Then click Payments. Confirm that the Braintree email address entered matches the email address on your Braintree account. Braintree also includes integration with your bank account, which is managed directly through your Braintree account settings, not through Thryv Business Center.

For help with your Braintree account, including bank integration and payout schedule questions, visit the Braintree contact page.

How to Review Your Stripe Payment Settings

To review your Stripe account settings, click Settings in the left-hand navigation. Then click Payments. Confirm that the account information displayed matches your Stripe account details. Correct account information ensures that customer payments transfer to your Stripe account without delay.

For help with your Stripe account, including payout schedule and bank deposit questions, visit Stripe Support.

How to Review Your Square Payment Settings

To review your Square account settings, click Settings in the left-hand navigation. Then click Payments. Confirm that the account information displayed matches your Square account details. Correct account information ensures that customer payments transfer to your Square account without delay.

For help with your Square account, including payout schedule and bank deposit questions, visit the Square Support Center.

Frequently Asked Questions

When are customer payments transferred to my payment processor account?
Payments are transferred to your connected payment processor account immediately when the customer completes the payment. The transfer from your processor account to your bank account follows the payout schedule set by the payment processor you are using.

Which payment processors can I connect to Thryv Business Center?
Thryv Business Center supports four payment processors: ThryvPay, Braintree, Stripe, and Square. Each processor handles the transfer of funds from your processor account to your bank account on its own schedule.

How long does it take for funds to reach my bank account after a customer pays?
The time from customer payment to bank deposit depends on the payout schedule of your connected payment processor, not on Thryv Business Center. For specific timing, contact the support team for your payment processor: ThryvPay Support at 1-888-479-8729, the Braintree contact page, Stripe Support, or the Square Support Center.

Where do I update my payment processor account information?
To update your payment processor account information in Thryv Business Center, click Settings in the left-hand navigation. Then click Payments. All connected payment processors are managed from this screen.

What does this article cover?
This article covers reviewing and confirming your payment processor settings in Thryv Business Center for ThryvPay, Braintree, Stripe, and Square. It does not cover initial setup or connection of a payment processor, payout schedules, processor fees, or bank account integration. For those topics, contact the support team for your payment processor.