Here you will find all of the available placeholders that your business can use to edit your email templates. There are a lot of ways you can use these attributes to customizes your Thryv! Go for it!

General Placeholders

• {{message.text}} 
  Displays the message the client submitted with the initial inquiry or the latest correspondence.

• {{engagement.title}} 
  The engagement title. Usually taken from the message subject.

• {{pivot.messages_auto_response}} 
  Displays the "Thank you message for contact requests" as set up on Emails and Notifications settings page

• {{pivot.meetings_auto_response}} 
  Displays the "Thank you message for appointment requests" as set up on Emails and Notifications settings page

• {{pivot.owning_brand_name}} 
  System brand name

• {{staff.contact_name}} 
  Business name, as set up in the Business Info settings page

• {{staff.full_name}} 
  Staff member's full name, as set up in the Staff settings page

• {{staff.first_name}} 
  Staff member's first name, as set up in the Staff settings page

• {{staff.email}} 
  Business or staff member's email address, as set up in the Staff settings page

• {{staff.signature}} 
  Staff member's email signature as set up in the Staff settings page. 
  -The staff members signature is included in the {%layout%} attribute within any email template by default.

Appointment Placeholders

• {{appointment.title}} 
  The engagement title. Usually the service name.

• {{appointment.service_name}} 
  The name of the service.

• {{appointment.location}} 
  Appointment location.
  -Once an appointment is scheduled, the placeholder will display instructions on how to attend the meeting.
  -If the appointment is not yet scheduled, a short text will be displayed based on the appointment type: Address/Phone Number/Location

• {{appointment.agenda}} 
  Appointment notes. Text entered by the client at the time of scheduling or by the staff member in case the staff member invited the client to meet.

• {{appointment.price}} 
  Appointment price. As configured per service in the Services settings page

• {{appointment.start_time}} 
  Appointment start time will be displayed in the emails only once the appointment is scheduled (confirmed)

• {{appointment.duration}} 
  Appointment duration. As configured per service in the Services settings page

• {{appointment.event_where}} 
  Display the appointment type (phone, address, Skype)

• {{appointment.interaction_details}} 
  Display the actual phone number / Skype ID / address.

• {{appointment.time_zone}}
  Display the client or business time zone

• {{appointment.was_accepted?}} 
  Reads appointments status. ‘true’ or ‘false’ values in case the appointment accepted or not. Can be used for conditional text.

• {{appointment.not_paid_yet?}}
  Reads the appointment payment status. 
  -'False' in case the appointment does not require up front payment or in case the client already paid for the appointment.
  -'True' in case the appointment requires an upfront payment and in case the client did not pay yet for the appointment.
  -Can be used for conditional text.

Document Placeholders

• {{document.name}}
  Display the document name in the 'Document received' email notification

• {{document.size_in_kb}} 
  Display the document size in the 'Document received' email notification

• {{document.notes}}
  Notes the client or the business added with the 'share document' form submission.

• {{document.description}} 
  Description added by the business to a shared document

• {{title}}
  Title given by the business to the shared document. If no title is specified, the original filename of the uploaded document will be displayed by default.

Payment Placeholders

• {{invoice.amount_text}} 
  The invoice amount.

• {{invoice.invoice_number_text}} 
  The invoice number.

• {{invoice.notes}} 
  Notes added by the staff member within the invoice and at the time the invoice was issued.

• {{invoice.online_payment}} 
  Reads the 'Online Payment' status. 
  -'True' if the staff member selected within the invoice to allow online payment.
  -'False' if the staff member didn't select the option to allow online payment within the invoice. 
  -Can be used for conditional text.

• {{invoice.issued_at}}
  The date the invoice was issued on.

• {{invoice.due_date}} 
  Invoice payment due date. Based on this date a reminder for pending payment will be sent to the business per the late payment settings.

• {{invoice.paid_at}} 
  The date invoice was paid on.

• {{payment.paid_for}} 
  The name of the service as the client entered at the time of payment or as set by the business.

• {{payment.amount_text}} 
  Amount paid.

• {{payment.notes}} 
  Notes added by the client at the time of payment.

• {{payment.paid_at}} 
  The date the payment was completed.