Before You Begin: Which Thryv Account Are You Using?

This article covers changing or resetting your password for the Classic Thryv Business Center login, which is the login used by accounts that do not have access to Thryv® Command Center. If your account uses Thryv Command Center to log in, the steps below will not apply to you. For Thryv Command Center password instructions, contact Thryv Support for assistance with your account type.

This article covers two scenarios: changing your password while you are logged in to Thryv Business Center, and resetting your password when you have forgotten it. It does not cover two-factor authentication setup, password requirements, or troubleshooting reset emails that do not arrive. For help with login issues beyond password changes, contact Thryv Support.

Why Keep Your Password Updated

Your Thryv Business Center account holds your customer data, payment information, and business operations. Updating your password regularly and after any staff changes keeps your business protected from unauthorized access. A strong, current password also protects your customers' data and your business reputation. Changing your password takes less than a minute and is one of the simplest ways to keep your business secure.

How to Change Your Password While Logged In

If you remember your current password and want to change it, follow these steps from inside your Thryv Business Center account. Click Settings in the left-hand navigation. Then click Business Info.

The Settings menu displays in the left-hand navigation with multiple options. The Business Info option is highlighted, leading to the screen where account information including the password can be managed.

Inside the Business Info screen, locate the Admin Account section. Click the Change Password button to open the password change form.

The Business Info screen displays the Admin Account section, which includes the account email and a Change Password button used to update your login password.

In the password change form, enter your current password in the first field. Enter your new password in the second field, then enter the new password again in the third field to confirm it. Click Save to apply the change.

The password change form displays three fields: Current Password, New Password, and Confirm New Password. All three fields must be completed to update the password.

How to Reset Your Password If You Forgot It

If you cannot remember your password and are unable to log in, you can reset it from the Thryv Business Center login page. If you are currently logged in to another account, click the menu in the top-right corner of your screen and click Logout to return to the login page.

The animated demonstration shows the user menu in the top-right corner of the Thryv Business Center being expanded, with the Logout option selected to return to the login screen.

On the login page, click Forgot your password below the login fields to begin the password reset process.

The login page displays fields for email and password, a Login button, and a Forgot your password link below the login fields to initiate a password reset.

On the password reset screen, enter the email address you use to log in to Thryv Business Center. Click Reset Password to send the reset email.

The password reset screen displays an email field where the login email address is entered, and a Reset Password button that triggers the reset email to be sent.

Check your inbox for the password reset email from Thryv Business Center. Open the email and click the reset link inside to be taken to a screen where you can set your new password. The reset link is single-use and expires after a limited time, so reset your password as soon as you receive the email.

Frequently Asked Questions

How do I know if I have a Classic Thryv Business Center account or a Thryv Command Center account?
Your login experience determines which account type you have. If you log in directly to Thryv Business Center, this article applies to you. If your account uses Thryv Command Center as the entry point to your Thryv products, contact Thryv Support to confirm your account type and password reset options.

What do I do if I do not receive the password reset email?
Check your spam or junk folder for the reset email. If the email does not arrive, confirm that the email address you entered on the reset screen matches the email address on your Thryv Business Center account. If you continue to have trouble receiving the reset email, contact Thryv Support for assistance.

How long is the password reset link valid?
The reset link in the email is single-use and expires after a limited time for security. If the link expires before you use it, return to the login page and click Forgot your password again to request a new reset email.

Can I reuse my old password as my new password?
For security, your new password should be different from any password you have used before on this account. A unique, strong password protects your business data from unauthorized access.

What does this article cover?
This article covers changing your password from inside your Classic Thryv Business Center account and resetting your password if you have forgotten it. It does not cover Thryv Command Center password management, two-factor authentication, password requirements, or troubleshooting login issues beyond password resets. For Thryv Command Center account help, contact Thryv Support.

Where can I get more help?
For more answers from other Thryv users and the Thryv community, visit the Thryv User Community Forum. Log in with your Thryv credentials to ask questions or browse existing discussions.