We are excited to announce the launch of Thryv Workforce Center, Thryv's automated payroll solution! At the time, Thryv Workforce Center is only available to users of Thryv Command Center, who have purchased after August 1st, 2023. A version of Thryv Workforce Center compatible with all Thryv accounts is under active development.

Your staff list is where you can view and manage information about your staff. The level of information available depends on your role in Thryv Workforce Center.

• Staff - this screen is not available to you
• Manager - you are able to view contact information for all staff
• Admin - you are able to view contact and pay information for all staff and can make changes

To access your staff list, click on Staff in the left-hand navigation.

Your staff list is divided into 3 sections.

• Active - staff who are currently employed and have completed their onboarding
• Onboarding - staff who have been hired, but have yet to complete their payroll self-onboarding
• Inactive - these staff are no longer employed, but their records are retained.

Active

Your employees that have completed their onboarding and are currently on your payroll will appear in the Active tab. Click on an employee to view their profile.

An employee's profile is divided in 3 sections. Note that in all 3 sections, you are able to edit their role in regards to accessing Thryv Workforce Center (this does not change their compensation or job title, and does not change their level of access if they are also a staff member in any other Thryv products), and you are able to view their past pay statements.

Jobs & Pay

This screen contains information about this employee's job title, payment, and access level for Thryv Workforce Center. From this screen, you are able to

• Change an employee's work location
• Change an employee's employment type, job title, and wages
• Payment Method
  • In order to change the employee from Pay by Check to Direct Deposit you must have their bank account information available
• View their W-4 Information
  • May also make changes to state tax forms as applicable
• Dismiss the employee

Personal

This page contains the employee's personal information. It can be changed by an admin on this screen or by the employee when they log in. Click on Edit to edit the information. This information is only available to the employee, and any managers or admins. It is not visible to other employees. The following information is stored on this screen:

• First Name, Middle Initial, Last Name
• Date of Birth
• SSN (anonymized)
• Home Address
• Phone Number
• Email Address
• Emergency Contact name, relationship, and contact method.

To begin the process of dismissing this employee, click on Begin Dismissal in the lower-right corner.

Documents

This page contains tax documents for this employee. These are accessible by an admin in the Staff List and by the employee directly when they log in. Click on Actions to view or download the document.

Onboarding

If all of your staff have already finished onboarding, this screen will be blank, with an invitation to add more staff. 

If you have staff currently going through the onboarding process, they will appear here, with the current onboarding stage they are in. 

To see more information on their onboarding, click on Actions>View Details

Their onboarding tracker will pop out from the right-hand side. If you need to change the email address for this employee, click on Update and enter a new email address. You can then re-send the onboarding invitation to the new address by clicking the tri-dots and Send Reminder

Once the onboarding is completed by the employee, you are required to review it before it is fully complete. Click on Review to do so.

To view the information submitted by the employee, click on the drop-down. In addition, if there are state-specific tax questions, these will appear below the employee details. Make a selection for these if applicable and click on Finalize. This employee's onboarding is now complete.

To cancel this employee's onboarding and not proceed with hiring them, click on Remove Employee. 

A confirmation will appear. To remove this employee, click on Delete Staff. All of their records will be deleted, and this action can not be undone.

Inactive

Inactive staff will appear on this screen. These staff members are not currently on payroll. Click on an inactive staff member to view their profile.

You will be taken to this employee's profile, with the Inactive tag by their name. On the right hand side, you are able to view or change the Dismissal Notes. This is an internal-only record to indicate the reason for their dismissal and notes surrounding it. This information is only viewable by managers and above. The employee's personal information, pay history, and documents are still available for record and tax purposes. 

If you wish to rehire an inactive employee, simply add them as an employee again as if they were a new employee. They will be invited to complete their self-onboarding once again.