1. Navigate to Billing & Invoicing

2. Click on the Invoice

3. Click on the tri-dots, then Cancel Invoice

4. If the invoice is tied to a booking, an additional pop-up will appear, inviting you to cancel the related payment request.

Note that cancelling the invoice alone will not cancel the payment request from the appointment. If your intent is not to charge the customer and you wish to cancel the payment request associated with the appointment, make sure the box is checked.

5. The invoice will appear in cancelled status

Note that your customer can still see the cancelled invoice in their client portal, and it will still appear on exports. If you wish to remove the invoice entirely, click on Archive

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