This article covers how to fix Instagram connection errors in Thryv by removing and re-authorizing your Instagram business profile through Facebook Business Integrations. Follow these steps if your Instagram account was previously connected but is no longer syncing, or if you need to connect a new Instagram business profile.

This article does not cover connecting Instagram for the first time. To set up a new Instagram connection from scratch, see How to Connect Your Social Media Accounts in Thryv.

This article does not cover personal Instagram profiles. Thryv only supports Instagram business profiles linked to a Facebook Page.

Remove Thryv from Your Facebook Business Integrations

Removing Thryv from your Facebook Business Integrations resets the connection between Facebook and Thryv, which allows you to re-authorize your Instagram business profile cleanly. Follow these steps from a desktop browser — this process is not available in the Facebook mobile app.

Log in to your Facebook account at facebook.com. Once logged in, click the downward-facing arrow icon in the top-right corner of the Facebook navigation bar to open your account menu.

Click Settings & Privacy in the account menu dropdown, then click Settings to open your Facebook Settings page.

Click Business Integrations in the left-hand column of the Settings page. The Business Integrations section displays a list of all third-party apps that have been granted access to your Facebook account, including Thryv. You will see each app listed by name with its permissions and the date access was granted.

Check the checkbox next to Thryv in the Business Integrations list. Then click the Remove button. A confirmation prompt will appear asking you to confirm the removal. Click Remove again to confirm. Thryv is now removed from your Facebook Business Integrations and no longer has access to your Facebook account or connected Instagram business profile.

Frequently Asked Questions

Does removing Thryv from Facebook Business Integrations delete my Thryv account or data? No. Removing Thryv from Facebook Business Integrations only revokes Facebook's permission to share data with Thryv. Your Thryv account, contacts, and history are not affected.

What if Thryv does not appear in my Facebook Business Integrations list? If Thryv does not appear in the Business Integrations list, the connection may have already been removed or was never fully authorized. Skip the removal steps and go directly to How to Connect Your Social Media Accounts in Thryv to reconnect.

Where can I learn more about how Facebook manages third-party app permissions? For more about how Facebook controls third-party app access, see Facebook's Business Integrations help article.