This article covers how to fix automated content schedules that are not loading in Thryv®, including how to update default accounts on individual content items and how to use Bulk Operations to update multiple content items at once. This article does not cover how to create a content schedule or how to connect social media accounts to Thryv. For help setting up a content schedule, see how to set up automated content schedules in Thryv.

Why Your Automated Content Schedule May Not Be Loading

When your automated content schedule is set up but the queue appears empty, the most common reason is a mismatch between the social media accounts selected in your schedule and the default publishing accounts assigned to your content items in the Content Library. For content to appear in your schedule automatically, the default accounts assigned to each content item must include at least the same accounts selected in your schedule. For example, if your schedule is set to publish to Instagram and Pinterest, each content item must have both Instagram and Pinterest selected as default accounts. If even one account is missing from the content item, that content will not load into the schedule.

The screenshot above shows an automated content schedule in Thryv with Instagram and Pinterest accounts selected. The queue is empty because the content items in the Content Library do not have both Instagram and Pinterest set as default accounts. The schedule displays the selected accounts in the upper right corner. The queue will remain empty until the content items are updated to include the matching accounts.

How to Fix a Single Content Item Not Loading Into Your Schedule

Follow these steps to update the default accounts on a single content item so it loads into your automated content schedule.

1. Navigate to the Content Library in your Thryv account.

   

   The screenshot above shows the Content Library in Thryv. The Content Library displays all content items available for automated scheduling. Each content item shows the category tags and default accounts currently assigned to it.

2. Find the content item that should be appearing in your schedule but is not. Select the three dots in the upper right corner of the content item, then select Edit Content.

   

   The screenshot above shows a content item in the Thryv Content Library with the three-dot menu open. The menu displays options including Edit Content. Selecting Edit Content opens the content item editor where default accounts can be updated.

3. Locate the Accounts section within the content item editor. Select the default accounts that match the accounts selected in your schedule. Then select Update. The content item will now be added to your automated content schedule.

   

   The screenshot above shows the Accounts section of the content item editor in Thryv. The section displays checkboxes for each connected social media account. Select all accounts that match the accounts in your schedule and then select Update to save the changes.

   

   The screenshot above shows the Update button at the bottom of the content item editor. Selecting Update saves the default account changes and adds the content item to the automated content schedule.

How to Fix Multiple Content Items Not Loading Into Your Schedule Using Bulk Operations

If multiple content items are missing from your automated content schedule, use the Bulk Operations feature in the Content Library to update the default accounts on multiple content items at once instead of editing each item individually.

1. Navigate to the Content Library in your Thryv account. Hover over the gear icon in the center of the screen and select Bulk Operations.

   

   The screenshot above shows the Content Library in Thryv with the gear icon menu open. The menu displays the Bulk Operations option. The gear icon is located in the center of the screen above the content item grid.

2. Select Default Accounts from the Bulk Operations menu.

   

   The screenshot above shows the Bulk Operations menu in the Thryv Content Library. The Default Accounts option is highlighted. Selecting Default Accounts opens the content selection screen where you choose which content items to update.

3. Select the Select Content link to open the content selection screen.

   

   The screenshot above shows the Bulk Operations Default Accounts screen in Thryv. The Select Content link appears on the screen and opens the content selection view where individual or multiple content items can be chosen for the bulk update.

4. Select the content items you want to update. Select content items individually by selecting each item, or use one of the following options:

   • Select Select All Content to choose every content item in the Content Library at once.

   • Select one or multiple category tags at the bottom of the page to filter and select content items by tag.

   

   The screenshot above shows the content selection screen in the Thryv Content Library Bulk Operations view. The screen displays all available content items in a grid. Individual items can be selected by clicking them. The Select All Content button and category tag filters appear at the bottom of the page.

   

   The screenshot above shows the Select All Content button and category tag filter options at the bottom of the content selection screen. Selecting a category tag filters the content items displayed to only those matching the selected tag.

5. Select Add Items in the bottom-right corner of the page to confirm the content items selected for the bulk update.

   

   The screenshot above shows the Add Items button in the bottom-right corner of the content selection screen. Selecting Add Items confirms the selected content items and returns to the Default Accounts screen where the accounts are assigned.

6. Select the default accounts that match the accounts in your automated content schedule. Then select Add Default Account. All selected content items will now auto-fill into your automated content schedule.

   

   The screenshot above shows the Default Accounts assignment screen in the Thryv Content Library Bulk Operations view. The screen displays all connected social media accounts with checkboxes. Select the accounts that match your schedule and then select Add Default Account to apply the changes to all selected content items at once.

Frequently Asked Questions

What does this article cover?

This article covers how to fix automated content schedules that are not loading in Thryv, including how to update default accounts on individual content items and how to use Bulk Operations to update multiple content items at once. This article does not cover how to create a content schedule or how to connect social media accounts to Thryv. For help setting up a content schedule, see how to set up automated content schedules in Thryv.

Why is my automated content schedule queue empty even though I have content in my Content Library?

The most common reason an automated content schedule queue is empty is a mismatch between the accounts selected in the schedule and the default accounts assigned to the content items in the Content Library. The default accounts on each content item must include at least the same accounts selected in the schedule. Update the default accounts on the content items using the steps in the How to Fix a Single Content Item Not Loading Into Your Schedule section of this article, or use Bulk Operations to update multiple items at once.

My category tags match between the schedule and the Content Library but the queue is still empty — why?

Matching category tags alone is not enough for content to load into an automated content schedule. The default accounts assigned to each content item must also match the accounts selected in the schedule. Check the default accounts on the content items in the Content Library and confirm they include all accounts selected in the schedule.

Can I update default accounts on multiple content items at once?

Yes. Use the Bulk Operations feature in the Content Library to update default accounts on multiple content items at once. See the How to Fix Multiple Content Items Not Loading Into Your Schedule Using Bulk Operations section of this article for step-by-step instructions.

Does this article cover how to connect social media accounts to Thryv?

No. This article covers fixing content that is not loading into an existing automated content schedule. For help connecting social media accounts to Thryv, see how to connect social media accounts to Thryv.