Sections:
Connect Your Accounts
Which Social platforms can I connect?
With Thryv Marketing Center Social, you are able to connect any combination of the following (including multiple accounts on the same platform):
- Facebook (Business Page only)
- Instagram (Professional Page only)
- X (Formerly Twitter)
- LinkedIn (Both Business and Personal pages)
- YouTube
- Google Business Profile
- TikTok
Can I connect any platform on any Thryv Marketing Center package level?
Yes! The type of platform is not limited by package level, just the amount.
My plan involves limited channels. If I connect more than one profile on the same social media platform, do those count as individual channels?
Yes, each instance of a given social media platform (ex: multiple Facebook profiles as explained above) count as individual channels.
Can I post any kind of content to any platform?
No, each platform has it's own requirements. Instagram and Pinterest require either an image or video to post. TikTok and YouTube each require a video. Each platform may also have additional requirements
Can I still customize posts for each social media platform individually?
Yes! While Thryv Marketing Center does make it easy to post consistently across multiple platform, you can toggle which platforms you would like the post to go to, or create a post for just one platform.
Does every post have to go to every network? Or can I still post to them individually?
Posts will only go to the selected platform, so yes you are still able to post to a platform individually.
Will historical data from my social media pages also sync to Thryv Marketing Center?
Yes. The length of data available is limited by the platform. Here is how much data will sync for each platform:
Can Thryv create a page for me on any social media platforms?
No. We are happy to assist you with connecting them to Thryv Marketing Center, but Thryv is not able to make a page on any social site on your behalf.
Can I connect to a Facebook Group?
No. Meta has eliminated the ability for any 3rd party (including Business Center) to post to a Facebook group. This affects any partner with Facebook. If you had connected a Facebook group before this change, it will still appear connected, and you can still view data for posts previously created, however you will not be able to post to it.
Can I de-link a social platform I've connected?
Whoops! Did you connect the wrong page? Nothing to worry about - we can easily de-link a network following the steps below:
From any page under Social, click on the gear icon
Under Linked Accounts>Existing all of your connected platforms will be listed. Locate the one you would like to remove, and click the small gear icon under controls. Then click on Unlink Account
You will be asked to confirm, and if you're sure you want to disconnect the platform, click on Unlink
Note: This does not delete any of your social platforms permanently. It merely eliminates the connection between the platform and Thryv
Creating Content
Why did my post fail?
When a post fails, it will appear in red with an error icon in your social calendar. Click on the failed post to see the error message. Once you resolve the error message, you can reschedule your post. The most common type of error experienced is caused by the limitations of the platform (ex. trying to post text-only to YouTube).
My personal Facebook page is connected. Why can't I post to it?
This is a platform limitation from Meta. They do not allow 3rd party platforms to post to personal pages, they only allow this for Business pages.
My Google Business Profile is connected. Why can't I post to it?
Only verified Google Business Profiles can post. Click Here for our guide to verifying your Google Business Profile.
What is "Evergreen" content? How can I use it?
"Evergreen" content refers to social media posts or content that remains relevant and valuable to your audience over time. Unlike timely or time-sensitive content that might have a short lifespan, evergreen content stays fresh and useful long after it's been published. Click Here for our full guide to building up your content library so you can create and store this type of content.
Can multiple images be added to one post?
Yes, the number of images allowed varies by platform and is limited by them.
How long does it take for a social post to publish?
They normally post within a few minutes, depending on the size of the post and if it contains video.
Is it possible to export my data from the analytics screen?
No, at this time it is not possible to export.
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