After your initial ThryvPay application, it may be necessary to submit additional verification. Alternatively, a document on file may expire or need to be replaced. In these instances, ThryvPay provides a secure method for uploading the necessary documents. This guide will show you how you are alerted when additional documents are needed and how to upload them. 

If an additional document is needed, you will be alerted with a red icon on your ThryvPay dashboard on both desktop and mobile. To upload the necessary documents, click on Upload Now.

You will be taken to the upload portal, where you can upload your document. This screen will display the information about what verification is needed, and what kind of documents are required. The heading of the page will tell what information needs to be verified.

Each drop-down that appears will show what type of proof is required for verification.

Click on the drop-down, and the list of acceptable documents for verification will appear. Note that acceptable documents will vary based on the scenario and by country. 

Note that one document is needed per drop-down. If multiple documents are needed, multiple drop-downs will appear.

Certain document types require both front and back to be uploaded. In these instances, please upload a separate file for both the front and the back of the document in the appropriate labeled fields

FAQ

What happens if I don't fulfill verification requirements?

Failure to provide the required identification requirements by the provided deadline will result in the merchants account being suspended until the requirements are fulfilled. Thryv is required to comply with KYC & KYB regulations. These are government regulations in all countries where Thryv operates.
Existing ThryvPay customers may be required to submit their documentation if important account information was changed. An example may be SSN or DOB. Merchants will be notified via a banner and email whenever they have verification requirements that need to be fulfilled.

Who can add a new profile?

Any user with access to ThryvPay will be able to make the update. However, every settings update requires an authentication code that will be sent to the primary accountʼs phone number or email address.

What kind of notifications will I receive?

Email notifications will be sent to the primary account on file whenever any ThryvPay account details are changed. Primary accounts will also receive notifications surrounding needed requirements that need to be fulfilled.

Am I required to submit owner percentage information?

Yes, KYC and KYB requirements dictate that owners that have more than 25% stake in the company must be disclosed.

Why are identity verification requirements different in some countries?

Every country has its own laws surrounding payments and banking. Though many of the laws are similar to what is required in the United States, some countries may have stricter KYC and KYB requirements (such as Canada).

Why do I have to upload bank documents?

ThryvPay may need to verify that bank account information, such as the legal owner's name and account number, match the information on the user's account. Usually, submitting a bank account statement or a voided/canceled check satisfies this requirement. This ensure KYC and KYB requirements are met.

What is a statement descriptor?

Statement descriptors explain charges or payments on bank statements. Banks and card networks require the inclusion of certain types of information that help customers understand their statements.

Does account authentication fall to the primary account?

Yes, users that wish to update their ThryvPay profiles must do so in payment settings. Each update requires and authentication from the primary account profile.

Can I upload documents via the ThryvPay mobile app?

Yes, documents may be uploaded to the ThryvPay mobile application. Users have the option of uploading a photo of the document or uploading a document from the phoneʼs file manager.