Clear booking policies protect your business and set the right expectations with clients before they confirm an appointment and managing those policies in Thryv puts you in full control of how clients book, reschedule and cancel online. From your booking settings, you can enable a waitlist for group events, define how far in advance clients can cancel or reschedule, write a custom policy message that clients see before submitting a booking and require clients to accept your terms of service. 

This video covers how to configure your online booking policies in Thryv, including waitlist settings, cancellation and reschedule rules, custom policy text and terms of service. For information on how to manage and fill waitlist spots when a cancellation occurs, see Waitlist For Group Events. For information on managing group event settings, see Set Up a Group Event.

Frequently Asked Questions

Is there a character limit for the custom booking policy text? 

Yes. The custom booking policy text field accepts up to 1,000 characters. Plan your policy message accordingly and include a link to your full terms of service on your website if additional detail is needed.