Why Set Up Your Services in Thryv Business Center

Your services are the foundation of how you get booked, charged, and remembered. Setting up your services correctly in Thryv Business Center saves you time on client coordination, reminders, follow-ups, reschedules, billing, and secure payments by automating the parts of booking that used to live in your head or on a paper calendar. When your services are configured with the right duration, price, location, and staff assignment, every client who books with you gets the same accurate experience, your team knows exactly what they are showing up to do, and you stop losing hours to back-and-forth scheduling messages.

This article walks you through how to add a new service to your Thryv Business Center account, including choosing between one-on-one appointments and group events, setting the location, price, and staff for the service. It does not cover editing or deleting existing services, configuring automated reminders, or integrating with external calendars. For help with topics beyond service setup, contact Thryv Support.

Watch a Video Walkthrough of Adding a Service

The video below walks you through how to add a new service to your Thryv Business Center account, including selecting the service type, setting the location, choosing a fee structure, and assigning staff members to the service.

How to Open the Services Page

To access your services, click Settings in the left-hand navigation. Then click My Services in the center of the screen. The My Services page displays a list of any current categories of services and the specific services you offer. From the top of the page, you can add new services or categories, and from inside the list, you can edit or delete any current service.

How to Add a New Service

To add a new service, click the orange Add button at the top of the My Services page. You can also click the add button below any existing category to add a service directly to that category. When you add a new service, you will be given two options for the service type.

Choose the Service Type

Two service types are available when you create a new service:

• One-on-one appointment. A service for a single client at a scheduled time.

• Group event. A service that multiple clients can book for the same scheduled time.

Enter the Service Name and Location

After selecting the service type, fill in the basic service information including the name and the location of the service. Five location options are available for one-on-one appointments:

• Face-to-face at a business address. The client comes to your business location.

• Client sets the address over the phone. You contact the client to confirm where the service will take place.

• Business calls the client. You initiate the call to the client at the scheduled time.

• Client calls the business. The client initiates the call to your business at the scheduled time.

• Online. The service takes place over Skype, Zoom, or another online channel.

For face-to-face services, the client will set the address at the time of booking if your account is configured to allow it.

Set the Duration and Price

Next, choose the duration of the appointment. Then decide if the service has a price associated with it. If the service has a fee, set the price and choose whether clients are required to pay online during booking or if they can pay later. If the service is free, select the no-fee option.

Assign Staff Members to the Service

Assign the staff member or members who will provide the service. You can choose individual staff members one at a time, or select all staff members at once. Only the staff members assigned to a service can be booked for that service.

Save Your Service or Continue to Advanced Settings

With the basic settings configured, you have two options:

• Click Create to save the service with the basic settings only.

• Click Advanced at the bottom of the screen to set up additional settings such as descriptions and pictures before saving.

Once you click Create, the new service is added to the selected category in your My Services list and is ready to be booked by clients.

Where to Get More Help With Services

For additional questions or help with your services setup, you have several support options available in Thryv Business Center:

• Knowledge Center. Browse walkthrough guides, video tutorials, and helpful articles to find answers to common questions.

• Contact Us. Reach Thryv Support 24/7 through live chat or by calling the support phone number.

• Schedule an appointment with a Thryv Service specialist. Book a dedicated session with a Thryv Service specialist for personalized help setting up your services.

Frequently Asked Questions

What is the difference between a one-on-one appointment and a group event?
A one-on-one appointment is a service booked by a single client for a scheduled time. A group event allows multiple clients to book the same scheduled time slot. Choose one-on-one for services like personal consultations, and group event for services like classes or workshops.

Can I require clients to pay online when they book a service?
Yes. When setting up the price for a service, you can choose whether clients are required to pay online during the booking process or whether they can pay later. This option is available for any service that has a fee associated with it.

What location options are available for my services?
Five location options are available: face-to-face at your business address, client sets the address over the phone, you call the client, the client calls you, or online through a channel like Skype or Zoom. Choose the location type that matches how the service is actually delivered.

Can I assign multiple staff members to the same service?
Yes. When setting up a service, you can assign staff members individually or select all staff members at once. Any assigned staff member can be booked for that service when a client schedules an appointment.

Do I have to fill out the advanced settings to create a service?
No. You can create a service with only the basic settings by clicking Create. The advanced settings, such as descriptions and pictures, are optional and can be added later by editing the service.

Where can I schedule a session with a Thryv Service specialist?
Schedule an appointment with a Thryv Service specialist directly from the support center inside your Thryv Business Center account. This option is separate from the standard 24/7 live chat and phone support.

What does this article cover?
This article covers adding a new service to your Thryv Business Center account, including selecting the service type, setting the location, duration, price, and assigning staff. It does not cover editing or deleting existing services, configuring automated reminders, deposits, integrating with external calendars, or managing service categories beyond initial setup. For help with topics beyond service setup, contact Thryv Support.