Managing client communications across multiple channels (email, SMS, and more) can make it difficult to track conversations and respond quickly. The Thryv Business Center™ inbox brings all of your client conversations into one place, so you never miss a message regardless of how your client chose to reach out. Having a unified inbox means faster response times, a more organized communication history, and a better experience for your clients.

What This Video Covers

This video walks you through how to manage your client conversations from the Thryv Business Center inbox, including how to navigate between communication channels and view messages received through each channel. It does not cover setting up communication channels or managing automated messages. For those workflows, refer to the related inbox and communications articles in this section.

How to Use This Video

Watch the full video below to follow along with the inbox management walkthrough. To get started, navigate to your inbox in your Thryv Business Center account. Click on each channel tab in the inbox to view messages that came in through that specific channel.