Multi-service appointments make it easier to deliver and get paid for everything you offer in a single visit. Instead of asking a client to make multiple bookings for services they plan to combine, you can package them into one appointment. The client pays once, receives one confirmation, and adds each service to their calendar individually. For your business, this means fewer scheduling gaps, more revenue per client visit, and a more professional booking experience. When your online booking page supports multi-service selection, clients are more likely to add on services they might otherwise skip turning your booking page into an upselling tool without any additional effort on your part.

What This Article Covers

This article covers how to schedule a multi-service appointment on behalf of a client, how to enable multi-service booking for your clients, what your clients see during the booking and payment experience, and how to manage or update a multi-service appointment after it is created. This article does not cover single-service appointments, group events, or how to create and configure individual services. To learn how to set up your services, see How to Create and Edit Your Services.

Article Contents

• Why Multi-Service Appointments Help You Earn More Per Visit
• How to Schedule a Multi-Service Appointment
• How to Let Clients Book Multi-Service Appointments on Their Own
• What Your Clients See When They Book Multiple Services
• How to Manage a Multi-Service Appointment
• Limitations and Frequently Asked Questions

Why Multi-Service Appointments Help You Earn More Per Visit

Multi-service appointments make it easier to deliver  and get paid for  everything you offer in a single visit. Instead of asking a client to make multiple bookings for services they plan to combine (for example, a consultation followed by a treatment), you can package them into one appointment. The client pays once, receives one confirmation, and adds each service to their calendar individually. For your business, this means fewer scheduling gaps, more revenue per client visit, and a more professional booking experience.

Clients who can see and select multiple services in a single session are also more likely to add on services they might otherwise skip. When your online booking page supports multi-service selection, your booking page becomes a tool for upselling without any additional effort on your part.

How to Schedule a Multi-Service Appointment

To schedule a multi-service appointment, click on an open time slot on your calendar, or click New and select Appointment. Select an existing client or create a new one, then choose the first service for the appointment.

The new appointment window displays the following fields: client name at the top, a service selector dropdown listing your available services, appointment date and time fields, and an Add another service option below the first selected service.

After selecting the first service, click Add another service. The blue Add another service link appears directly below the first service row. Click the name of the service you want to add from the list that appears. The service selector displays all services compatible with the first service you selected. Incompatible services do not appear in the list.

You can continue adding services until the appointment contains up to 50 services. Services appear on the appointment and on your calendar in the exact order you add them. The appointment window displays each service row with its service name, duration, and price, with the Add another service option remaining visible below the last service in the list.

Once you save the appointment, the multi-service appointment appears on your calendar. Each service displays as its own labeled block in the calendar view, listed sequentially under the client's name. The client's name appears at the top of the appointment block, and each individual service is listed beneath it as a separate time block in the order it was scheduled.

How to Let Clients Book Multi-Service Appointments on Their Own

Enabling multi-service booking on your online scheduler allows clients to select and pay for multiple services in a single visit to your booking page. To enable multi-service booking for your clients, click Settings in the left-hand navigation. Then click Booking Options. On the Booking Options page, locate the booking type section and select the radio button labeled Clients can book appointments for multiple services in a single booking.

The Booking Options settings page displays two radio button choices for booking type. The first option allows single-service bookings only. The second option "Clients can book appointments for multiple services in a single booking" is selected when multi-service booking is enabled. A brief description of each option appears beneath the radio button label.

When this setting is enabled, clients visiting your client portal or website can select up to 5 services in a single booking session. When the settings for the selected services conflict with each other, the most restrictive rule applies to the entire booking. For example, if a client selects a service that requires payment upfront, only other services that also require payment upfront will remain available to select alongside it.

The following limitations apply when multi-service booking is enabled for clients:

• Group events cannot be combined with other services in a multi-service booking. Multi-service bookings only support 1-on-1 appointments.
• Service compatibility, after a client selects their first service, only services that share the same location, staff member, and availability will remain selectable. This prevents scheduling conflicts automatically.
• Booking policies, intake forms and terms and conditions apply based on your global business settings. Service-level exceptions, such as a custom intake form set on a specific service, will not apply when multiple services are booked together.
• Staff assignment, all services in a single multi-service booking must be assigned to the same staff member.

What Your Clients See When They Book Multiple Services

When a client visits your booking page or client portal with multi-service booking enabled, a checkbox appears next to each service name. A client who wants to book only one service can still do so selecting a single service works exactly as before. The client-facing booking page displays a list of available services, each with a checkbox to its left. Service names, durations, and prices are visible next to each checkbox. When a client selects more than one service, those services are combined into a single appointment.

After completing the booking, the client receives one confirmation email that lists each selected service in the order they were added. The confirmation email displays both services with each service's name, scheduled date, time, assigned staff member, and individual price, along with a single Click To Pay button and a note about individual calendar files. The client cannot pay for individual services separately the payment link collects payment for the full combined total. The client also receives a separate .ics calendar file for each service, so each service appears as its own event on their personal calendar.

When the client clicks Click To Pay, they are taken to a checkout screen that displays the price for each service individually and a combined total at the bottom. The checkout screen displays two services with their individual prices and a combined total. Checkboxes appear next to each service on the checkout screen for display purposes only the client cannot deselect individual services. The checkout collects payment for the full combined total in a single transaction.

When the client views their upcoming appointments in their client portal, each service appears as a separate booking entry displaying the service name, scheduled date, time, and assigned staff member. Both entries were created from a single multi-service booking but appear as individual appointments in the portal.

How to Manage a Multi-Service Appointment

To view or manage a multi-service appointment, click on any service block on your calendar. The appointment detail panel that opens displays the service name, client name, date, time, staff member, and price for the specific service you clicked. The panel also displays a View bookings link near the top, indicating that this service is part of a larger multi-service appointment.

Click View bookings to see all services that are part of the same multi-service appointment. The panel updates to show each service in the group listed with its name and scheduled time slot. Click any service name in the View bookings panel to open the detail view for that specific service.

To reschedule or cancel a service in a multi-service appointment, open the detail panel for that specific service and make the change individually. The appointment detail panel displays reschedule and cancel options, along with an indicator at the top showing that this service is part of a multi-service appointment. Rescheduling or canceling one service removes it from the multi-service group it will no longer be linked to the other services, and the client will be able to pay for the remaining services and the moved service individually. If the appointment originally included three or more services and you move only one, the remaining services stay grouped together as a multi-service appointment. Only the service you moved is separated from the group.

Limitations and Out-of-Scope Topics

This article covers scheduling, enabling, and managing multi-service appointments in Thryv Business Center™. The following topics are not covered in this article:

• Single-service appointments, this article covers multi-service appointments only. For single-service appointment scheduling, refer to the related appointments articles in this section.
• Group events, group events cannot be included in multi-service appointments and must be booked separately. To learn how to set up and manage group events, see How to Set Up and Manage Group Events.
• Creating and configuring individual services, this article does not cover setting up services in Thryv Business Center. To learn how to create and edit your services, see How to Create and Edit Your Services.
• Services with free or custom quote pricing, services set to free or custom quote pricing are not eligible for multi-service appointments. Only services configured with a paid pricing option can be included.

Frequently Asked Questions

What types of services can be included in a multi-service appointment? 

Services must have a set paid price to be included in a multi-service appointment. To confirm or update a service's pricing, click Settings in the left-hand navigation. Then click My Services. Find the service you want to update and click Edit Service. In the service editor, open the price dropdown and select one of the following eligible options: Paid – Require to pay at booking, Paid – Suggest to pay at booking, or Paid – No online payment at booking. Services set to free or custom quote pricing are not eligible for multi-service appointments.

How many services can be included in a multi-service appointment? 

When you schedule a multi-service appointment on behalf of a client, you can include up to 50 services. When a client books their own multi-service appointment through the client portal or your website, they can select up to 5 services.

Will my client receive multiple confirmation emails for a multi-service appointment? 

No. Your client receives one confirmation email that lists all services included in the appointment. The email contains one payment link for the combined total and individual .ics calendar files for each service. Each .ics file adds that service as a separate event on your client's personal calendar.

Can I reschedule or cancel a multi-service appointment all at once? 

No. Each service in a multi-service appointment must be rescheduled or canceled individually. When you change one service, it is removed from the multi-service group. If two or more services remain, those services stay grouped together as a multi-service appointment.

Can group events be included in a multi-service appointment? 

No. Multi-service appointments only support 1-on-1 appointments. Group events must be booked separately. To learn how to set up and manage group events, see How to Set Up and Manage Group Events.

Can my client pay for individual services in a multi-service appointment separately? 

No. The payment link sent to your client covers all services in the appointment as a single payment. If you reschedule or cancel one service which removes it from the multi-service group the remaining services and the separated service each become payable individually from that point forward.

Do all services in a multi-service appointment need to be with the same staff member? 

Yes. All services in a single multi-service appointment must be assigned to the same staff member. If you need to book services with different staff members, those services must be scheduled as separate appointments.

What does this article cover? 

This article covers how to schedule a multi-service appointment on behalf of a client, how to enable multi-service booking for your clients, what clients see during the booking and payment experience, and how to manage or update a multi-service appointment. It does not cover single-service appointments, group events, or creating and configuring individual services.