Having trouble logging into Command Center? This troubleshooting guide will go over some common issues and how to access Command Center.

Forgot Password

To reset your password, go to command.thryv.com, and enter the email address you use to log in. Then, click on Forgot Password

An email will be sent to the email address entered with a link to create a new password. Your new password can not be the same as a previously used password.

Note: It is not advisable to attempt to repeatedly guess your password if you aren't sure, as repeated unsuccessful attempts will cause your account to be locked for a period of time. As this is a security measure, our support team is unable to remove this lock.

Unable to receive Multi-Factor Authentication

As a privacy measure, Thryv uses multi-factor authentication to either your cell phone number or Google Authenticator app. You can read more about MFA Here

In the event your phone number changes, or you are otherwise unable to receive your MFA code, contact our support team by calling 844-998-4798, or sending an email to support@thryv.com

Access using a VPN

Command Center, or any Thryv Products, do not support the use of a VPN. If accessing through a VPN, Command Center may not display all of your connected channels or other products, and all of your data may not appear. Attempting to log directly into one of your other products may create a redirection loop where you can not access. The only way to resolve this is to turn off your VPN.

I'm logged in, but I can't see my other products (Business Center, Marketing Center, etc). 

This typically happens when logged in using a VPN, see the item above. 

I'm still having trouble

If you have resolved all of the above, try clearing your cache and cookies for all time. If this does not resolve the issue, please contact our support team