If you have an idea for a feature that would make Command Center (or any of our products) better, or easier to use, this is your place to share it directly with us. Thryv Feedback is a feature that allows you to submit your ideas on how to improve our software. These requests are reviewed individually by our Product Team.

Article Contents:

• Thryv's Approach to Product Feedback
• How to Submit a Request
• How to Vote on Other Users' Requests/Ideas
• FAQs

Thryv's approach to product feedback.

Here at Thryv, we take product feedback extremely seriously. 

We believe that listening to our Thryv users and collaborating on ways to improve the software is the best way to build a better product.

We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible. We do this by prioritizing feature releases based on votes from users like you. When more users vote on a request, it is pushed up the priority list. While it's not always feasible to release each feature in the exact order of user votes, it creates our guideline to prioritize. The feasibility, time it takes to work on a feature, and the ability to work on features concurrently are also factors.

How to Submit a Request:

To submit a feedback request to our team, first click on the Help icon in the top right.

Then, under Additional Resources, click on Submit Feedback 

Thryv's Feedback Center will open in a new window. Type what feature request you would like added. There is a box for you to state what you are trying to achieve. Please add as much detail as you can in this field. The more detail you can provide, such as how adding the feature would benefit you and how you would use it, the better. You can also add if you have any current workarounds that you currently use to achieve this action.

After you fill in the first field, "What is Your Feature Request?" you will be shown a list of similar features based on your suggestion. If one of these features accomplishes what you are trying to suggest, it is better to vote on an existing feature rather than submit a new one, as you may risk splitting the vote. In order to avoid this, we sometimes merge requests in order to better determine the highest priority for the most users. You will always be notified when this happens.

If your use case has something unique to add that is not mentioned in the existing feature request, you can also leave a comment on it for our product team to see and take into consideration. To do this, scroll down and click on Discussion. In the space provided, write your comment. This comment will display to other users, and directly notify our product team. 

You can also Vote on Ideas/Requests that are submitted by other users of Thryv Products! 

How to Vote on Other Users' Ideas/Requests

Click on the Dashboard to see the current top priorities of other Thryv users. These will be the highest prioritized requests currently.

Or, to see requests based on a certain keyword or topic, use the Search Bar

When viewing the list of others' requests, If you also would like to see that feature added, click on the thumbs up icon. This will add a vote to that request, and ensure you are included in updates on the status of that feature's release.

FAQs

Some of these requests seem like they're for different products than what I have, is that normal?

Yes, Thryv offers a variety of software solutions beyond Command Center to solve more of your business needs. This feedback center contains feedback requests for all of these products. In addition, there is a chance that the feature you are looking for exists in a different product. In these instances, we will let you know that this is the case.

What is the typical turnaround time for a feature request?

Truthfully, it is difficult to determine that. It depends on several factors, such as interest from other users, the complexity of the request, and whether it fits in with Thryv's long-term plans. As a general rule, we give each request time to gather interest from other users before it is added to the roadmap.

What happens to your product feedback?

All new requests are reviewed by the Thryv Product team. New requests that are being considered are set to the "Awaiting Feedback" status so that Thryv users can vote and prioritize requests. This allows the Thryv Product Team to gauge demand, gather use cases, and establish impact and value. 

Our Product Team holds a product feedback meeting to discuss the highest priorities for our Thryv users and look at how the requests align with our own strategy. 

If we decide to build a feature, the status will change to "Planned". This means that the feature has been added to the Thryv product roadmap.

Anyone who has submitted or voted on a specific request will be notified when the status changes. 

Our Thryv product feedback portal always has the most up-to-date information about Thryv and what we are building next.

If you reach out directly to our Support teams, they'll be able to look up ideas for you, but they won't have any additional information or be able to provide an estimate for when your request will be reviewed or change status. 

How will I be notified about feature releases?

If you submitted the feature request, you will receive an email notifying you when the feature has been approved and has moved to the Building stage. You will receive another email notification once that feature is Delivered.