If you have an idea for a feature that would make Thryv better, or easier to use, this is your place to share it directly with us. Thryv Feedback is a feature that allows you to submit your ideas on how to improve our software. These requests are reviewed individually by our Product Team.

Article Contents:

• Thryv's Approach to Product Feedback
• How to Submit a Request
• How to Vote on Other Users' Requests/Ideas
• FAQs

Thryv's approach to product feedback.

Here at Thryv, we take product feedback extremely seriously. 

We believe that listening to our Thryv users and collaborating on ways to improve the software is the best way to build a better product.

We use your feedback to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible. We do this by prioritizing feature releases based on votes from users like you. When more users vote on a request, it is pushed up the priority list. While it's not always feasible to release each feature in the exact order of user votes, it creates our guideline to prioritize. The feasibility, time it takes to work on a feature, and the ability to work on features concurrently are also factors.

How to Submit a Request:

To submit a feedback request to our team, first click on the Help icon in the top right. (Note that in Thryv Business Center, this option is instead found under Resource Center in the bottom left).

Then, under Additional Resources, click on Submit Feedback 

Next, complete the form that appears. Include as much detail as possible, and list any workarounds you are using if applicable.

You can also Vote on Ideas/Requests that are submitted by other users of Thryv Products! To see ideas submitted by other users, visit the Ideas Portal. When viewing  others' requests, if you also would like to see that feature added, click on its icon. Add your vote to this request, indicating whether you consider it a "Must Have," "Nice to Have," or "Not Interested." In addition, voting for a request will ensure you are included in updates on the status of that feature's release.

FAQs

What is the typical turnaround time for a feature request?

Truthfully, it is difficult to determine this. It depends on several factors, such as interest from other users, the complexity of the request, and whether it fits in with Thryv's long-term plans. As a general rule, we give each request time to gather interest from other users before it is added to the roadmap.

What happens to your product feedback?

All new requests are reviewed by the Thryv Product team. New requests that are being considered are set to the "Under Consideration" status so that Thryv users can vote and prioritize requests. This allows the Thryv Product Team to gauge demand, gather use cases, and establish impact and value. 

Our Product Team holds a product feedback meeting to discuss the highest priorities for our Thryv users and look at how the requests align with our own strategy. 

If we decide to explore a request further, the status will change to "In discovery". This means that we are scoping the feature to consider adding to the Thryv product roadmap.

Anyone who has submitted or voted on a specific request will be notified when the status changes. 

Our Thryv product feedback portal always has the most up-to-date information about Thryv and what we are building next.

If you reach out directly to our Support teams, they'll be able to look up ideas for you, but they won't have any additional information or be able to provide an estimate for when your request will be reviewed or change status. 

How will I be notified about feature releases?

If you submitted the feature request, you will receive an email notifying you when the feature has been approved and has moved to the Building stage. You will receive another email notification once that feature is Delivered.