If you are having a problem with emails to a specific customer going to spam, have this customer follow these steps in their Gmail account in order to stop this from happening. If they use a different email provider, they will need to follow a similar process to add reply@thryv.com and no-reply@thryv.com to their safe sender list. This will prevent emails sent from Thryv from being directed to their spam folder.

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# Open your Gmail

1. Click on Settings

2. Click on See all settings

3. Select "Filters and Blocked Address" in the top menu bar

4. Click on "Create a New Filter"

5. Enter "no-reply@thryv.com" in the From section

6. Click Create Filter

7. Select "Never Send to Spam" from the options

8. Click on Create filter to save