1. In My Account, Click on Add/Update Staff

2. Click the + Icon to add a staff member

3. Enter the Name, Phone Number, Email, and select the Staff Role.

4. Select the staff's permission level for each of the connected channels.

Read/Write - can view and send messages

Read Only - can read messages but not send

No Access - no visibility for this channel

5. Click on Save

If you are adding multiple staff, repeat for each staff member.