Staff seats are managed in My Account. Here, you can add or remove staff members, edit their personal/contact information, and reset their passwords. Note that individual Thryv subscriptions that have distinct staff permissions (like Thryv Business Center) still require those permissions to be managed there, rather than My Account. 

Article Contents

• Add Your Staff
• Staff Role Permissions
• FAQ

Add Your Staff

To get started, click on My Account

Then, click on Staff

Your existing staff members will display on this screen. To take an action on one of your staff members, click on Actions on the far right, and select from the following:

• Edit - Make changes to this staff member's contact information
  • Note that if you change their email address, this will also change the email address they use to log in
• Delete this staff member. This action can not be undone
• Reset Password 
  • This will trigger an email to the email address for this staff member to reset their own password. Passwords can only be reset by the staff member themselves. 

Add A New Staff Member

To add a new staff member, click on the + icon.

In the window that appears, enter the following information for your staff member:

• First name
• Last name
• Phone number
• Email (this is the email address they will use to log in)
• Role 
  • Owner - has access to all settings and full permissions
  • Admin - has access to all settings and full permissions, except for making changes to Owner's staff account
  • User - cannot change any business-wide settings
  • Note that these roles only apply to settings located in My Account. If you have another Thryv subscription with staff roles and permissions (like Thryv Business Center) then permissions must be toggled separately there. They do not need to match in both places.

If you have any lead channels connected, manage this staff members access to each channel.  

• Read Only - the staff member can view messages in this channel, but can not send
• Read/Write - the staff member can both view and send messages in this channel
• No Access - the staff member can not view this channel at all

Once you have added your staff member's information and set their permission levels, click on Save

FAQ

If I add a staff member in My Account, will they be automatically added in my other products?

If you are a user of Thryv Business Center, any staff member created in My Account will also appear there. However, Thryv Business Center has separate roles and permissions that need to be maintained as well.

If you are a user of Thryv Workforce Center, a staff member created in My Account will not be automatically added to your payroll, but they will appear as an option when adding a new employee, and if selected, their information will carry over.

If I delete a staff member from My Account, am I able to restore their account later?

No, deleting a staff account can not be undone. For this reason it is advisable to set the staff member as inactive rather than fully delete them.

Will messages sent by my staff members appear differently than messages sent by me?

No. If a staff member has access to a channel, messages will come from that channel, no matter which staff member sends the message.

My staff member isn't receiving the confirmation email?

In this instance, make sure that you white list the following emails with your email provider: no-reply@thryv.com & reply@thryv.com. White list means to mark them as a safe sender.

Can I add my staff member to Thryv first, then create the email address for them later? Even if I use the same email address?

No. When a staff member is added to Thryv, Thryv sends a confirmation to their email address right away. If this initial email bounces (meaning it is not received by the email server) then Thryv will not be able to send emails to this address. For this reason, it is imperative that the staff member's email address is created before adding them to Thryv.