Handling refunds quickly and accurately protects your client relationships and keeps your payment records clean, and all refunds in Thryv are processed from one place, regardless of how the original payment was collected. Whether a payment was made by credit card through ThryvPay or recorded offline through Thryv (such as a check or cash payment), the refund process starts from the Payments Received section under the Sales tab. For credit card payments processed through ThryvPay, refunds are issued directly to your client's card and typically take 10 or more days to appear on their bank statement. For payments recorded offline in Thryv, the refund action marks the payment as refunded in your reporting, but does not transfer any money, you will need to return the funds to your client directly. 

This video covers how to process a full refund for a ThryvPay credit card payment and how to mark an offline payment as refunded in Thryv. For information on issuing a partial refund on a payment, see How to Issue a Full or Partial Refund in ThryvPay.