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Convenience fee or surcharge???

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1 comment

  • Sam
    Community Champion
    Budding Conversationalist
    Thryv Employee

    Hey Basil! Think of fees like glitter - a little can add sparkle, but too much might be a turnoff!

    Here's the big difference: a convenience fee is a fixed price on every credit card transaction. Conversely, a surcharge is a percentage of the total amount.

    So, which one should you choose? It depends on your business's unique style! A surcharge can be more precise, but some customers might find it too much, especially for bigger purchases. Convenience fees are generally more favored by clients, but for larger transactions, they might not cover the total cost of transaction fees (like glitter that doesn't quite reach all the corners of an art project).

    The key is to analyze your customers' spending habits and see what your competitors are doing. That way, you can find the perfect balance for your business. 

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