Can I Access DNS Settings
Our doamin is hosted with GoDaddy, and normally I have been able to access and manage DNS settings in the past but seem unable to edit DNS now that we are hosted with Thryv. Is there a way to access those settings, or do I need to go through support for that? Our email goes through Gmail, and we want to add a DKIM key to our email because outgoing emails are now being rejected by Yahoo as not authenticated (a sudden new problem that we need corrected ASAP).
-
Hey Shane,
All you need to do is email the DKIM record Google gave them to urlmanagement@thryv.com, and our team can add it.
For our other users wondering what Shane is talking about, email providers sometimes need to increase their security measures to try and stop spam. A DKIM record is something that your email provider will use, kind of like an authentication key, basically telling the other email provider "this is a real email" and if you don't have it can be rejected as spam, depending on the email provider. If you run into something like this is the future you can always sent it to our team to handle it for you :)0 -
Thank you for the quick response. I have submitted the information to the email you provided.
1
Comments
2 comments