If there’s an issue with provisioning—whether due to an existing program or other factors—a banner will now display within the Yelp EP card to notify you right away. This ensures that you’re aware of the issue and don’t mistakenly assume there’s a bug with the platform.

• Clear communication: The banner notification provides immediate visibility into if an error occurred.
• Better Troubleshooting: Specific errors will trigger a ticket and generate a detailed report, allowing for quicker investigation and resolution. For certain issues, Thryv team will receive daily or monthly updates, depending on the severity.

Users might have been left unsure whether it was a system bug or an external issue. Now, with the new banner notification and error code system, you’ll always know if the issue is related to things like business qualifications, account authorization, or other known issues from our error list.