In this article:

• Why Partial Refunds Help You Stay Flexible with Customers
• How to Issue a Partial Refund
• How Multiple Partial Refunds Are Calculated
• How Your Payment Record Updates After a Partial Refund
• Limitations & FAQ

Why Partial Refunds Help You Stay Flexible with Customers

Sometimes a full refund isn't the right answer, a client may have received part of a service, a product was only partially returned, or you've agreed on a courtesy adjustment rather than a complete reversal. Issuing a partial refund lets you return exactly the right amount without voiding the entire transaction, so your payment records stay accurate and your client relationship stays intact.

Partial refunds are processed directly in your Payments Received page in Thryv Business Center™. You can enter the refund as a flat dollar amount or as a percentage of the original payment, and the transaction record updates automatically once the refund is confirmed, no manual adjustments needed.

How to Issue a Partial Refund

To issue a partial refund, follow the same steps you would use to open the refund confirmation screen on a payment. Once the refund confirmation screen appears, locate the Refund Amount field and update the value to reflect the portion of the payment you want to return.

To enter a flat dollar amount, click the $ toggle. To enter a percentage of the original payment amount, click the % toggle. Enter the value you want to refund in the Refund Amount field, then click Confirm Refund.

The screenshot shows the refund confirmation screen with the % toggle selected. The Refund Amount field displays a percentage value. The estimated refund amount in dollars is shown below the field and is calculated against the current remaining balance, not the original payment total.

How Multiple Partial Refunds Are Calculated

You can issue more than one partial refund on the same payment. Thryv Business Center allows you to continue issuing partial refunds until the full original payment amount has been returned to the client.

If you use the percentage option on a second or subsequent partial refund, the percentage is calculated against the remaining balance, not the original payment amount. For example, if the original payment was $100 and you already refunded $40, entering 50% on the next refund will apply to the remaining $60, returning $30, not $50. If you need to refund a precise amount, entering a flat dollar value using the $ toggle avoids this calculation entirely.

How Your Payment Record Updates After a Partial Refund

After a partial refund is confirmed, your payment record updates automatically. No additional steps are required. On the Payments Received page, the status of the payment will change to display a Partially Refunded badge.

You can return to the same payment at any time to issue an additional partial refund. The remaining refundable balance will reflect all prior partial refunds already issued on that payment.

Limitations & FAQ

Can I issue a partial refund on any payment type? 

This article covers partial refunds processed through Thryv Business Center. For questions about refunds on specific payment methods, see how refunds work with ThryvPay

Can I undo a partial refund after it's confirmed? 

Partial refunds cannot be reversed once confirmed. Review the refund amount carefully on the confirmation screen before clicking Confirm Refund.

What if I want to refund the full remaining balance? 

You can enter the full remaining balance as a dollar amount using the $ toggle, or issue a full refund. To learn how to issue a full refund, see how to issue a full refund on Thryvpay