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Invoice Wont Sync to QBO

Comments

3 comments

  • Product Success Team
    Thryv Moderator
    Thryv Employee
    Thryv Employee

    Thanks for letting us know about this! Our team is going to reach out to you to collect more details and investigate your instance

    1
  • AG$
    Likable
    Bronze Rapid Responder
    Bronze Brainstormer

    Thanks a bunch!

    0
  • Product Success Team
    Thryv Moderator
    Thryv Employee
    Thryv Employee

    Here is the reason behind these error messages:

    {"message":"Email Not Found. "} -this means that the client did not have an email address at the time of sync. An email address is required to create/associate a client in QuickBooks

    {"message":"invalid_grant"}  - This means the token for QuickBooks has expired. To fix this, return to the app market and sign into QuickBooks again. From there, you will be able to reauthenticate the account



    Thank you, and if you run into anything else please leave another comment or post

    1

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