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Organize your conversations more efficiently with TeamChat Channels. With Channels, you can create public or private group chats related to a specific topic and contributing team members.

Article Content

Create a New Channel

Add Team Members to a Channel

Make Updates to an Existing Channel

A #Staff Channel will be created automatically for your to share information with all your staff members. You can also create custom channels that relate to a specific project or workgroup.

Create a New Channel

To create a new channel, select the plus icon next to Channels. You can do this from the desktop or mobile app.

Create a Channel from TeamChat Desktop View

• Enter the name of the new channel. Organizing by a topic or business function is recommended.
  • An example would be to create a channel for your front desk team members, so they can all collaborate on matters that are exclusive to their group.
• You can also make the channel private if you'd like the channel to not be visible to other team members that are not a part of the channel.
  • Toggle the button next to 'Make Channel Private?', to hide the channel from non-participants.
  • A private channel will be marked with a lock symbol in your list of channels, to indicate that it is private.

Create a Channel from TeamChat Mobile App

Add Team Members to a Channel

Once the new channel is created, you can invite your team members you'd like to collaborate in the channel.

On the TeamChat tab from the desktop

• select the channel you'd like to add members
• Then select Invite at the top right, or select the arrow on the right hand side, to pop out a view of channel details.
• From channel details, you can manage new team members in the channel by inviting new members or removing existing members.

On the TeamChat mobile app

• select the channel you'd like to add members
• Then select the person icon at the top right
• Select add next to the team members you'd like to add to the channel. You can also remove existing members from this view.

Make Updates to an Existing Channel

You can make updates to your existing channels from the desktop or TeamChat mobile app.

From the TeamChat tab on the desktop,

• Select the channel, then the tri-dot at the top right
• Edit
  • Change the channel name
  • Add or remove team members
• Leave a channel
  • This will remove you from the channel
• Delete a channel
  • This will permanently delete the channel for all team members
  • Only team members with admin permissions can delete a channel

On the TeamChat mobile app

• Select the channel, then select the person icon at the top right
• Members
  • Add or remove team members
• Settings
  • Change the channel name
  • Leave Channel
    • This will remove you from the channel

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