*For Australia Clients Only
With Thryv, you can send and receive SMS messages from your customers!
Simply go to Settings>Auto Client Messages >SMS Settings.
By default, the No auto-reply will be active. This means that if a client tries to text you, the message would not come through. The message would fail and there would be no auto-reply set for this.
To start texting with your clients select the Two-way texting option, then select Get two-way texting.
We will provision a phone number for you to use this feature. Your new texting number will display in under a minute. The number provisioned is a 'text only' number. If a customer attempts to call the SMS number, they will receive a message that this is a 'text only' number.
That's it! You can now send and receive SMS messages through your Thryv Inbox.
How to Send a Text Message to a Contact
You will need to ensure that you have a mobile number for the contact you would like to have a conversation with. If you do, you have two different ways that you can send a message. You can now choose to send a message via email or via SMS text message within the inbox via message or from within the client conversation screen. Once a message is sent or received you will only be able to use that method to respond to your customer, you will not be able to switch between text and email.
To verify if your customer's phone number is a mobile number or not and to initiate a message to your client, go to your Thryv Inbox, select New>Message>Choose a contact with a phone icon. If your customer's phone number is a mobile number you'll notice that the "Text Message (SMS)" box is green.
Type your message in the box below, and click "Send". The message will now appear in your Thryv inbox. On the mobile app, you'll be able to communicate with your customers via Thryv inbox, and on your customer's end, it will come through as an SMS/Text message.
*International Partnership Thryv packages do not offer call forwarding from their SMS text number. If the SMS text number of an International Partnership Thryv package is called. The customer will receive a message that this is a 'text only' number.
