Thryv will send SMS text notifications for appointment bookings, group events, estimates, invoices, payments, and receipts if the client's cell phone number is in the phone field in the client card.
If there is a landline registered with Thryv to receive texts (See Registering Your Landline to Send Texts to Your Customers article to set up), those transactional messages will show the business landline number as the sender and allow the client to directly call or text the number back.
If no landline is registered, those transactional messages will show an 800 number that is a non respond-able number as the sender. If your customer tries to message this number back, that message will not be injected into Thryv.
To keep clients from sending a message that will not 'go anywhere', we recommend that you enable an automatic message that will be sent to clients who respond to SMS messages explaining that the number is a non respond-able number.*
To enable this message go to Settings > Auto Client Messages > SMS Settings
Check the box: Let clients know how they can reach you if they reply to an SMS auto notification.
You can customize the message and use up to 160 characters. Type in your custom message and you can also add a web address or link to your website. Or you can include any contact information you wish. You can also use parameters: %{link} - link to the client portal, %{business_name}, %{client_full_name} or %{client_first_name}.
Reminder: The do-not-reply auto message can only be used when the business does not have a landline nor call tracking number registered within Thryv to receive text message from clients.
