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Idea Bank - Email Templates by Business Category

Product Success Team
  • Updated

In an effort to assist our Thryv users in these difficult times, we have created an idea bank for how to best serve and communicate with your client while we are all feeling the effects of the COVID-19 impact. Please find your vertical in the list and see if any of our ideas would work for your business. If you find one that interests you, you can implement the changes yourself with our helpful how-to articles that are linked, or you can contact our Thryv Support team who is available 24/7 to assist you. 

Closures/Still Open Announcements:
General - We're Open HVAC Restaurant Trainer/Yoga Instructor
General - Temp Closure Healthcare Retail  
Auto Repair Plumber Salon/Massage Therapy  

Reopening Announcements:
General (2) Hair Salon Restaurants (3)  
Dentist Retail    

We have also made some marketing announcements to help you communicate your business's response to COVID-19.

  1. Choose your business type to guide you through the email Idea Bank (links to verticals)
  2. Find the email that fits your business
  3. Log in to your Thryv>Open a new tab > paste the link provided with each email template to pull this email into your Thryv

General - Reopening

If your business is apart of those industries allowed to reopen, let your customers know with this marketing announcement:

Reopened_-_General_2.png

Or

Reopened_-_General.png

 

Restaurant - Reopening

If your restaurant is allowed to reopen your dining room to the public then let your customers know with this marketing announcement:

Reopened_-_Restaurant.png

Or

Reopened_-_Restaurant2.png

 

Restaurant - Delayed Reopening

If your business has elected to not open your dining area just yet, but are continuing take out and curbside pick up options, let your customers know with this marketing announcement:

Reopen_Detailed_-_Restaurant.png

Retail - Reopening

If your retail business is allowed to reopen let your customers know with this marketing announcement:

Reopened_-_Retail.png

Hair Salon - Reopening

Get ready to get your clients back in the doors by scheduling this announcement to let your customers know when you are allowed to reopened:

Reopened_-_Hair_Salon.png

Dentist - Reopening

If your office is able to resume your regular appointments let your customers know with this marketing announcement:

Reopened_-_Dentist.png

 

General - We're Open

If your business is remaining open let your customers know with this marketing announcement:

 We_are_open.png

 

General - Temporary Closure

If your business is closing temporarily let your customers know with this marketing announcement:

Temp_Close.png

 

Auto Repair

Have you considered options to limit exposure of your clients and your employees to each other? Would you consider the option to allow customers to stay in their vehicles during their visit? You can also offer promotions and coupon incentives to drive business. 

To better stagger business you can also offer online scheduling to allow your clients to book their service time online and lessen their wait time. Also, with Thryv you can also set up online payment to allow your customers to pay from their cell phones. We can promote this on your website and in a marketing announcement:

 Car_Repair.png

 

HVAC

  • Communicate the changes your personnel is taking in response to COVID-19
  • Facilitate a No Contact policy 
    • Send invoices while on the job site from our Thryv Mobile App
    • Enable Payments with Thryv, so clients can pay from their phone (all while having no contact).
  • Be Available by allowing Online Booking
    • Allow clients to request an appointment from your website
    • We can make modified contact forms for a client to request an appointment on a given day and you can set the time on your follow up
  • You can also announce your new service in a marketing announcement: 

HVAC.png 

Healthcare

  • Get creative with how you meet with your patients. 
  • Have patients check in with a text and wait in their car until they receive a text that the nurse has called them back. 
    • If your business line is text enabled in Thryv, you can text your clients to let them knew when it is time to call them back for their appointment.
  • You can also offer online consultations and make the service available on your website for your patients to schedule with your office. 
  • You can also announce your new service in a marketing announcement: 

heathcare.png

 

Plumber

  • Communicate the changes your personnel is taking in response to COVID-19
  • Facilitate a No Contact policy 
    • Send invoices while onsite, so the client can pay from their phone (all while having no contact).
  • Be Available by allowing Online Booking
    • Allow clients to request an appointment from your business
    • We can make modified contact forms for a client to request an appointment on a given day and you can set the time on your follow up
  • You can also announce your new service in a marketing announcement: 

Plumber.png

 

Restaurants

If your dining areas have been closed by local or state mandates due to COVID-19, consider a ToGo, Curbside PickUp or Delivery option.

  • Many restaurants are offering ToGo options for their regular menu and also developing family meal options.
  • If permitted by your state, you can also offer cocktails and craft hops for curbside pickup and delivery as well.
  • Contact your local chamber of commerce and provide a link to your website, letting them know you are still operational. 
  • Update your social media followers! Let them know about your ToGo menu options and hours of operation for ToGo. 
  • For Delivery: You can send a payment link to the client with Thryv and have them pay online, without having to come in contact with employees.
  • You can alert your clients to your new offering through a marketing announcement:

Restaurants.png

 

Retail

  • Take your business online
  • Offer incentives like Free Shipping or Free Delivery within a certain radius
  • Appeal to your client to Support Local
  • We also recommend announcing your move online with a marketing announcement: 

 

 

Salons/Massage Therapist

  • Offer incentives
  • Campaign for your customers to Support Local
  • Reach out to your clients with a marketing announcement: 

Salon.png

 Trainer/Yoga Instructor

  • Start digital workout classes with your clients.
  • You can create a group event in Thryv and invite your clients to join you online from inside their homes.
  • You can also set a fee for the class and take payment online.
  • You can invite your clients via email and text
  • You can also promote your classes on your website.
  • We also recommend announcing your creativity to your whole client base with a marketing announcement: 

trainer.png

 

 

 

 

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