Reputation Management plays a critical role in the success of any business. With Thryv Reputation Management you no longer have to worry about splitting your time between running your business and monitoring your online reputation. You can now monitor your reviews across all partner sites, as well as your 1st party Thryv reviews right from within Thryv Business Center™. In this guide we'll show you how to monitor your reviews, respond to them, and add them to your website.

Monitor Your Reviews

Respond directly to each and every first-party review as well as reviews from Google & Facebook once they are connected to your account - right from Thryv Business Center!

(A first-party review is a user review that is collected and displayed on your own website (after 5 reviews). A third-party review is collected by third-party websites, independent from your business.)

From Reputation in the left-hand navigation, you'll see a list of any reviews you already have out on the internet. At the top, you can see a quick look at your reviews on Google, Facebook, your Thryv reviews, and the total from other sites. In addition, you can also see your Composite Review Score (Overall rating). This is the average of your reviews on all monitored sites. This score is not posted anywhere, it is simply a metric to measure how your business is doing on sites as a whole.

Review Response

You'll be able to see new reviews as they come in - you no longer need to check each review site and reply. You can respond directly from here to reviews from Facebook, Google, your Thryv client portal, and reviews are also available for Yelp and TripAdvisor by linking out to their sites directy (more on that below). Review responses are not available for other sites.

Reviews that have not been answered will have the Response Needed label. Note that Needs Response is also available as a filter above your reviews. Click on Respond under the review you'd like to reply to. You can type your reply in the space provided. Once you're finished, click Reply for your reply to be sent to the review site.

If you're looking for the right words, use ThryvAI to help come up with your response. To activate ThryvAI, click on the wand icon. ThryvAI will generate 3 response options based on the wording of the review. Note that if you don't want to use any of these options, you can click on the wand icon again to get 3 more. You are able to repeat as many times as you'd like.

Selecting one of the responses does not obligate you to use it verbatim. When you select a response, it will populate into the response field, however it won't send right away. You are still able to edit the response as much as you'd like before clicking reply. ThryvAI can help generate the response, but you are still in complete control!

You'll also have other options in responding to your review. Clicking the tri-dots: opens up the following window:

If the review you've seen is inappropriate, or spam, you can flag it. We will investigate the review and take action if necessary. You can report the review by selecting one of the following options that will pop up:

Statuses

You may notice some statuses next to your reviews. Thryv helps filter reviews that may be spam or inappropriate and we give you the control as to whether or not they get published.

Live: This means the review is already live on the site the review was left on.

Removed: Indicates a review was removed after being flagged or reported.

Quarantined: These reviews have been filtered by Thryv. If you feel they are appropriate, you'll need to take action to have them published by using the tri-dots, and selecting Set Review Live. If no action is taken, the reviews will automatically publish after 7 days.

Add to Client Portal/Add to Website

Showcase your awesome first- party reviews by adding them to your Client Portal or Website!

For more information on filtering your reviews, ratings and more, see this article.

Responding to Yelp or TripAdvisor Reviews

You can also respond to your Yelp and TripAdvisor Reviews from Thryv Business Center. Because these sites do not allow responses from 3rd parties, use the Reply on Yelp/TripAdvisor button to be taken to your profile. 

Note: Because of this, these reviews will not show up in the Needs Response section of your Reviews. They will only show up under All

• You must be a direct paid advertiser with Yelp
• You must have your credentials (you may be prompted to log in the first time.)

From your Reviews tab, select Reply on Yelp/TripAdvisor next to your Yelp Review:

This button will take you to your Profile. From here, you must sign in to your account and reply as normal. If you are not a direct paid advertiser with Yelp, you will only be able to view the review and not respond.

Have questions about Review Response Management? Ask our User Community and hear from other successful Thryv users!