• Kelsy Martin of Winters HVAC was looking for a way to stay in better contact with her clients.
• Using Thryv, Kelsy can now quickly respond to reviews and send email campaigns and promotions with just a few clicks of a mouse.
• Sales are increasing due to the email promotions, and every client gets a response as soon as they leave a review, improving the overall business processes for Winters HVAC.

Kelsy Martin is the Service and Marketing Administrator for Winters Heating and Cooling, located in Leonardtown, Maryland. Their team was searching for an easier way to stay in contact with their customers and send them relevant offers and promotions for their services. With the majority of their client-base being online, and Winters HVAC still doing everything on paper, Kelsy knew it was time for a change. "People wanted to know when we were open, searching for reviews about us and learn more about our company. It's easy to do that now, with all of the internet at your fingertips," says Kelsy.

Starting with review response, Kelsy can quickly send out an email blast with a hyperlink showing where their customers can review them. Using Thryv, she can respond promptly to thank them for their review. This makes their clients feel appreciated for their time and helps to build loyalty to their company. From there, the team began to send email promotions, changing their business entirely by generating additional revenue. Kelsy told us, "I sent out an email with a promotional offer around 1 pm, and by 5 pm we had already made five sales! I've seen success with our email blasts thanks to Thryv."

Winters Heating & Cooling can now run their business from the palm of their hand, providing ways for their customers to keep them as the first choice in the area for all of their HVAC needs.