- The Beauty Mark Medical Spa was struggling to keep up with client communications and appointments.
- With Thryv, they are now able to stay in touch with all their clients using 2-way communication, and their client portal for online bookings that can take place 24/7.
- Now, The Beauty Mark Medical Spa has better relationships with their clients, and no longer needs to worry about hiring a receptionist because Thryv does it all!
Cara Vairo and Daiquiri Rankin have been operating under The Beauty Mark Medical Spa name for over four and a half years. Their end-goal is to ensure their clients leave their spa feeling just as beautiful on the outside as they do on the inside. The problem was, Daiquiri was spending an excessive amount of time scheduling appointments for her clients - to the point where there wasn't a lot of time left to do much else. Being a newer business, they didn't have it in their budget to hire a receptionist and were left wondering what their solution might be. Thankfully, Thryv came into the picture just in time to help!
"The main way that Thryv has really helped our business is that it allows all of our clients to book their appointments online," says Cara. Daiquiri continues by saying "Before Thryv, I had clients contacting me, personally, all hours of the day and night to book their appointments, follow-up on questions, or concerns." Now, Thryv takes away the need for a receptionist because the clients can schedule their appointments or reach out to The Beauty Mark Spa when it's convenient for them.
Daiquiri and Cara are also big believers in their Thryv Client Portal. It not only allows their clients to book appointments, but they can use 2-way communication to keep in constant contact with their clients and see a history of all the conversations they have had in the past. Daiquiri says, "I'm able to go right to the Client Portal from my Thryv app, and text a client with any information about their service or appointment. Thryv helps our clients feel like they have access to us 24/7!"
Today, The Beauty Mark Medical Spa is thrilled to share they are experiencing increased revenue and increased market flow since using Thryv, taking their client communication to a new level.