With Thryv, you can enable your landline to start sending and receiving SMS messages with your customers!
What magic is this?! We're about to tell you.
Simply go to Settings>Auto Client Messages >SMS Settings:
Input your business landline phone number on the space indicated and click "Register". Note: You cannot use a Google Voice number or a mobile number. There are also certain phone number providers that do not allow Thryv to text enable their number. In these cases, you will receive an error message (explained later in this section.)
Once you see that the "Register" button has changed to "Verified", you can now send and receive SMS messages through your Thryv Inbox.
You will need to ensure that you have a mobile number for the contact you would like to have a conversation with. If you do, you have two different ways that you can send a message. You can now choose to send a message via email or via SMS text message within the inbox via message or from within the client conversation screen. Once a message is sent or received you will only be able to use that method to respond to your customer, you will not be able to switch between text and email. Once you choose SMS as a channel to send a message, you will see a counter indicating how many characters have been written. The limit is 160 characters in a single message, or 550 characters that will be split between multiple SMS messages.
To verify if your customer's phone number is a mobile number or not and to initiate a message to your client, go to your Thryv Inbox, select New>Message>Choose a contact with a phone icon.
If your customer's phone number is a mobile number you'll notice that the "Text Message (SMS)" box is green.
Type your message in the box below, and click "Send". The message will now appear in your Thryv inbox. On the mobile app, you'll be able to communicate with your customers via Thryv inbox, and on your customer's end, it will come through as an SMS/Text message.
Can't SMS Enable Your Business Number?
If the number you use for your business is ineligible to be text-enabled, such as a cell phone or a Google Voice number, an error message will appear, with an option to request a new number. Thryv will acquire a number for you to use to text your customers. This will appear as the "from" number when you send SMS messages to your customers. Please allow up to 24 hours for a number to be acquired. You will receive an inbox notification when it is ready, and at that point, you will be able to send text messages to your customers.
Note: It may take the system a few minutes to be able to send messages once you have verified your landline.
What happens if a customer calls the call tracking number that I use in Thryv for SMS/texting?
- For Thryv users in the United States, a call from a customer to the number that is used for SMS/ texting from the Thryv inbox will forward the call to the business number provided in the business settings of Thryv.
- For International Thryv Users (CAN, AUS, and NZ) a call from a customer to the number that is used for SMS/ texting from the Thryv inbox will notify the customer that this is a 'text only' number. Call forwarding from the call tracking line for international Thryv packages is unavailable.
Having issues registering your landline? If you received an error message when trying to verify your number it either means the number you are trying to provision is a mobile number or it belongs to a telecom provider that doesn't allow text enabling. Click here to find out how to request a new number.