You've got employees, we have the space for them inside Thryv! Adding staff members has never been easier.
Note: This guide is for adding or removing staff members within the number of seats included in your plan. If you are looking for a guide to adding seats to your plan, Click Here
Add Staff Members
You can send a Welcome Email, inviting your staff member to set their own password.
From the Settings>Staff section, choose "Add Staff":
(Note: Some plans are restricted to how many staff can be added. Your Thryv will indicate whether you need to upgrade your current plan or not.)
Input your Staff Member's information and select the services they will provide to your customers. To send the email invitation with password instructions, leave the toggle to the right set to green. To set your own password for the staff account, click on the toggle (it will turn gray), and the staff member will have to set their own password once they first attempt to login. For each staff member, you can set specific roles and permissions which determine what information they can view and edit on the account.
You can also resend this email at any time by clicking on the tri-dots to the right of the staff member's name under Staff Settings, then "Resend activation email".
Each staff member can customize their individual staff settings.
Remove Staff Members
It is recommended to reassign all clients and future appointments before disabling a staff member. It is possible to reassign clients and appointments in bulk from the staff settings page.
Important Note: If you do not reassign the appointments before disabling the staff member, the appointments will still be on the calendar. You can find them under Calendar > Appointments List View. Filter appointments by Staff and select the disabled staff member to quickly find appointments that need to be reassigned.
Reassign Staff Member's Clients
Hover over the staff member and click on the ⋮ icon which appears on hover.
Select Reassign clients from the dropdown.
Select the staff member you would like to reassign this staff member's clients and future appointments to. The new staff member will become the primary staff member for those clients and the disabled staff member will stay on as an additional staff member.
- Note: This action may take a few minutes depending on the number of appointments and clients being reassigned. You should check the recipient staff member's schedule to make sure there are no conflicts with existing appointments.
Set Staff Member As Inactive
If the staff member has the potential to be active in the system again you can set them as inactive. Setting the staff member as inactive will allow you to add another staff member if you are at your max allowed.
Click on the ⋮ icon again and select Set as Inactive from the dropdown.
You can reactivate a staff member at any time. Just click the ⋮ icon, then set as active.
The staff member will be greyed out and unable to access their account.
You can now add additional staff members if needed.
Delete Staff Member
If the staff member has completely left the organization, you can set them as inactive. Setting the staff member as inactive will allow you to add another staff member if you are at your max allowed.
A deleted staff will be permanently deleted and will no longer have access to any account information.
To delete a staff member permanently:
Select the ⋮ icon again and select Delete from the dropdown.
Confirm that you'd like to delete this staff member.
The list will update and no longer show the deleted staff member.
What happens if clients are not reassigned to a staff member before the staff member is set as inactive or deleted?
When you elect to set a staff member as inactive or delete a staff member Thryv will prompt you to reassign their future meetings, events, and matters (if there are any).
Can an inactive or deleted staff member login to their account?
No, that staff member will not be able to access their account.
If the staff member is disabled or deleted will they appear as an option for 'work as' or booking a meeting?
No. That staff member will no longer be an option.
If the staff member is disabled or deleted will their prior activity be visible in Thryv?
Yes. All historical activities are saved and visible in Thryv. Thryv will prompt you to reassign their future meetings, events, and matters to another staff member. All of this staff's activity will be transferred to that staff member.
If the disabled or deleted staff was configured to be the default assignee (under assignment rules), who becomes the default assignment upon their removal?
The primary admin of the business will automatically be assigned the default assignee if the staff member is disabled or deleted.
If a staff member is deleted, can their account be recovered or reactivated?
No, that staff member is permanently deleted and can not be reactivated again. If you'd like to temporarily remove a staff member's access, we recommend setting that staff member as inactive, so that they are not completely removed from Thryv.