Thryv® Command Center makes it easy to navigate your inbox on the go with searching, sorting, and filtering. Locate any message or narrow down by channel with these easy to use tools.
Article Contents:
Inbox Folders
By default, incoming messages will be in your Inbox as Unread messages. Once they are opened they will be marked as read. Additional folders they can be placed in are Completed, Spam, and Trash.
To access your folders, tap the folders drop-down in the top left corner of your Inbox.
From here, select a folder to view. The inbox will only display messages contained in this folder. Note that only one folder can be selected at a time.
Search
To search for a message from a particular contact, use the search bar. Type the name of a contact to find the thread with their messages. Remember, messages from the same contact will consolidate into one convenient thread, no matter which channel they were sent from.
To search in more detail, tap the advanced search icon.
In the advanced search, toggle any combination of the following three:
- Search In: your inbox folders, including Inbox, Unread, Completed, Spam, Trash
- Channel: select any combination of your connected channels
- Date: select from the available date ranges or set a custom date range
Once you have applied the necessary filters tap Search
Sort Your Inbox
By default, conversations will be sorted in chronological order by newest first. To change this, tap the Sort icon.
From here, you can sort by:
- Newest first
- Oldest first
- Sender name A to Z
- Sender name Z to A
Don't see your question here? Ask our User Community! To create your post, or answer another user's question, all you have to do is log in with your Thryv credentials
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