Find yourself having more customers than last month? As you grow you're business, we're here to help! In this guide we'll show you how to quickly add more minutes for voice and video calls, right from your smartphone! Minutes are purchased in bundles of 100 to make sure you have the time you need to communicate with your customers!

To get started, tap Calls from any screen in Command Center. 

Your remaning Calls minutes will be displayed in top right. Tap the minutes counter

In the menu that appears, tap Add More Minutes

Next, select how many minutes you would like to add. Minutes are purchased in bundles of 100 and billed monthly. Tap the + icon or enter an amount of minutes x 100. Once you've made a selection, tap Review

To learn more about how minutes work, Click Here

Select which card on file you wish to be billed on, or add a new one, then tap Add

You will be able to review your order one more time before you submit. You will receive the batch of minutes right away, and you will receive a receipt by email to the address associated with your staff account. 

FAQ

How does monthly billing work?

Your plan includes a certain amount of Calls minutes per month. When you first upgrade your package, you automatically receive the full complement of minutes for the month, no matter where in your billing cycle you upgrade. Afterward, your minutes reset on your billing cycle date. You will be billed for your minutes as part of your regular Command Center monthly charges

Will the call I'm on end if I run out of minutes?

No. If your minutes run out mid-call, you will still be able to stay connected to that call for as long as you like. Once the call disconnects, you will not be able to make calls without upgrading.

If I use Command Center on multiple devices or with multiple staff, do they have their own sets of minutes?

No. You will have one minutes pool, shared by all of your devices and staff accounts. 

Can I purchase minutes a la carte?

Yes, Click Here for a full guide to adding more minutes only.

Am I charged for minutes even if the person I call does not answer? Or for erroneous phone calls?

Minutes are only counted if the call lasts longer than 30 seconds. The intent behind this is to ensure that the only minutes counted are for when your customer answers the call, or to give you time to identify a wrong number call and end it.

Do minutes roll over to the next month?

No, any unused minutes will not roll over.