Stay in touch with your customers and be easy to contact by integrating WebChat with your existing WordPress website

FAQ

Can I add WebChat to my website if my website platform or provider does not allow me to insert custom HTML onto my website? No, in this case you wouldn't be able to install WebChat onto your website. For example, some website platforms do not let you install custom HTML on your website, such as HIBU or GoDaddy's website builder (WebChat can be used on a GoDaddy hosted site if the site is built on another platform, such as WordPress).
 

How do I know which connected channel I received a message from? All incoming messages are organized and shown in the conversation thread under a header of the channel it was received from. Once a new message is received from a different channel a new header will appear in real-time above the new message within the conversation thread.

How long after the initial message can I respond to a WebChat conversation?From the initial message, you can respond to the customer directly from your inbox to WebChat. A WebChat session stays open indefinitely, as long as your customer does not clear their browser cache. Or, if your customer opened webchat in an incognito window, the session will end when they close the session. In this instance, you can then only respond to the customer by selecting SMS or Email if the telephone number or email address is saved.

How do I capture lead contact information from multiple platforms? Messaging apps connected via the App Market include an instant-reply request feature. When a customer connects with you from any connected channel, they will receive an instant reply requesting their name and email address. All information entered automatically creates a new contact in your Thryv Business Center CRM or updates an existing contact with additional details captured.

Can I connect WebChat to my website if I don’t have a Thryv Managed website?Yes! WebChat will connect to any Website that can accept using a source code. You will need to paste the WebChat snippet into the code of your website yourself. Below are some guides we have created for some of the most popular 3rd party website platforms:

• Wix
• WordPress
• SquareSpace

I have an external (managed by someone other than Thryv) website, and I'm trying to make changes to my WebChat widget. Do I need to copy and paste the code again?No, any changes you make in the app will update automatically using the same code, there is no need to copy and paste again.

How can I uninstall WebChat from my website?If you have a Thryv Managed website, you can remove WebChat by disconnecting the app from the App Market. If WebChat was added to your site using an Html code you will need to remove the code to remove WebChat from your site.