Reserve with Google FAQ

Do I need to have a claimed and verified my business profile on Google (GBP) to use Reserve with Google?

Yes. Our Thryv Experts can help assist you in claiming and verifying your Business profile on Google. Contact us in Thryv via the Support Center, by email support@thryv.com, or at 844-99-THRYV. Keep in mind that while we can offer guidance and support, this is still a step that you as the business owner must complete yourself.

Which Thryv product does Reserve with Google work with?

Reserve with Google integrates with Business Center, to streamline your online booking and get you more reservations!

How can I set up a service for Reserve with Google?

Inside Thryv it’s easy with a few simple steps:

1. Click on Presence --> Reserve with Google
2. Click connect
3. Follow the prompts

Read this help article for more details: here.

Are there any limitations or requirements for services available to be booked on Reserve with Google?

Yes, services cannot require online pre-payment or be a free service. Service location must take place at your business location and be set to auto-accept.

Will I be notified if I have been accepted to Reserve with Google?

Unfortunately, you will not get a notification if your online booking services are accepted. Acceptance may take up to 2 weeks. Currently, Google is only accepting a limited number of verticals, including categories such as fitness and beauty. Google does not have a published list of verticals; however, they will continue to add more verticals.

What if I have already opted into Reserve with Google with another software?

If you choose to use Reserve with Google and Business Center, before you can connect, you will have to opt-out of the other software connected.

Will the lead source appear in Business Center for appointments scheduled from Reserve with Google?

Yes, this will appear in Inbox>Sources and on the Client Card for new clients added through these appointment bookings.

Will I be able to process online payments for appointments booked using Reserve with Google?

Not at this time.

Are Campaign opt-ins supported?

Not at this time.

Are custom fields for services and client forms supported?

Not at this time.