What is Google Reserve?
Reserve with Google aims to connect Google users with businesses through prominent Google products (Search, Maps, etc.). Users can make bookings, appointments, and reservations to a service offered by a merchant (business) and provide payment (where required) directly through Google....and now, you can manage it all right from Thryv Business Center™.
Activation
To get started with Reserve with Google, locate it in the Marketplace
Then, click on Install. You will automatically be redirected to Thryv Business Center to complete the application with Google.
From here, follow the in-app prompts to complete your application. Click Here for a full guide!
Requirements
Note that there are a few steps necessary in Thryv Business Center to ensure your services are compatible with Reserve with Google.
Create one or more services in Thryv Business Center that you want to include in Google Reserve. Google has specific criteria that must be met in order to have your service potentially listed:
- The merchant's business must have a physical location with an address that matches one in the Google Maps database, or be a service area business that is part of the Google Guaranteed or Google Screened Programs
- Its services must be bookable as defined by the standard service definition or its waitlist queue must be joinable as defined by the waitlist service definition
- Note that if you are adding services in Thryv Business Center as outlined above, you will be compliant with this requirement
Certain industries have additional criteria. For details on supported and unsupported services, use these links:
The following services are not supported unless functionality is explicitly identified in the industry-specific policy pages:
- Services that are membership-based, subscription based, or have recurring billing
- Services that require insurance, or have unique legal requirements, such as dentists, healthcare, childcare, or adult entertainment, or regulated goods or services such as medicine.
- Services that take appointments for law firms or other legal services.
- Services that are "on demand", "mobile-based", or "in-home" such as mobile haircuts, cleaners, or locksmiths, if the business offering the service is not part of the Google Guaranteed or Google Screened programs.
- Services that require additional steps in the booking flow, such as the need to fill out a waiver to complete the booking, or contact merchants directly to complete the booking.
- Services that require custom fields related to the user. This includes any fields beyond first name, last name, email address, and phone number. User addresses can also be requested by businesses that are part of the Google Guaranteed or Google Screened programs.
In order to make sure your business is compliant, ensure that your services are set up this way in Thryv Business Center
- The service must take place at your business location.
- The service must have a fee listed.
- The service must be configured to "auto-accept". Meaning, the booking is scheduled once the client submits the request.
Your Booking Options should be displayed as the following:
Once the above step is complete, you can begin the opt-in process.
Note: If you have already opted into Google Reserve using another software, you will have to opt-out in order to use it with Thryv Business Center.
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