Stay on top of your business communications by centralizing your inbox. This guide will show you how to connect any IMAP configurable email to Command Center to help you manage multiple inboxes from one convenient place.
To start, click on the Add Channel button.
You will be brought to the Channels window. From here, find IMAP, and click on Connect. This process will work for any IMAP configurable email address. For this example we are going to use an AOL email address
Note: If you see your email provider on the channels screen, it is a best practice to connect it directly rather than doing so through IMAP, even if your email provider is IMAP configurable.
In the window that appears, enter the email address you would like to connect, then click on Log In.
Enter the email address and password you normally use to log in to your email provider, and then click on Log In
It may be necessary to log in with the server information. To do so, click the Server Information drop-down. You will need to enter the IMAP host and Port, as well as the SMTP host and Port. This can typically be found in the email provider's support documentation or settings section within your account. Look for the section related to email configuration, where the IMAP and SMTP server details are usually listed. If you cannot find this information there, consider reaching out to your email provider's customer support for assistance in obtaining the required server information. Keep in mind that the server details may vary depending on the provider, so it's essential to ensure you have the correct information before proceeding with the setup.
Once you have the necessary information, click on Log In
Note that not all email providers support IMAP. If this is the case, you will see a banner letting you know when trying to connect.
After logging in, you will see IMAP is successfully connected on your Channels screen!
Can I connect more than one email account through IMAP to Command Center?
Yes. However, keep in mind that each email account will count as a separate channel.
If I connect my email account through IMAP, can my staff see all of my conversations?
Your staff can only see your email conversations if you give them access to that channel. However, if you do give them access, they will be able to see all conversations. There is not a way to hide certain conversations.
When I connect an email account through IMAP to Command Center, do all of my Contacts sync as well?
When you connect your email inbox, you will have a Conversation in Command Center for all contacts in the import window, which is 45 days. Command Center will then create a contact from each of those records.
Who can connect or disconnect this email account as a channel?
Any staff member is able to connect or disconnect channels
Will emails I send in Command Center show up in my Sent folder in my email account?
Yes! It will work the same as sending it directly from this email account