Simplify your business communications by consolidating them all in one place! This guide will demonstrate how to integrate your Hotmail inbox with Command Center, enabling you to efficiently manage multiple inboxes from a single, convenient platform.
To start, click on the Add Channel button.
Then, locate Hotmail and click on Connect
Next, sign in with your regular Exchange credentials
It may be necessary to sign in with your Exchange username instead. In this instance, click on the Advanced Settings drop-down and sign in with your Exchange Username and server.
After signing in, your Hotmail account is connected! You will be redirected back to your channels screen.
FAQ
Can I connect more than one Hotmail account to Command Center?
Yes. However, keep in mind that each Hotmail account will count as a separate channel.
If I connect my Hotmail account, can my staff see all of my conversations?
Your staff can only see your Hotmail conversations if you give them access to that channel. However, if you do give them access, they will be able to see all conversations. There is not a way to hide certain conversations.
When I connect Hotmail to Command Center, do all of my Contacts sync as well?
When you connect your Hotmail inbox, you will have a Conversation in Command Center for all contacts in the import window, which is 45 days. Command Center will then create a contact from each of those records.
Who can connect or disconnect Hotmail as a channel?
Any staff member is able to connect or disconnect channels
Will emails I send in Command Center show up in my Sent folder in Hotmail?
Yes! It will work the same as sending it directly from Hotmail
Comments
0 comments