Streamline your business communications by centralizing your email messages! This guide will show you how to connect your Outlook inbox to Command Center to help you stay on top of your messages!

To start, click on the Add Channel button. 

You will be brought to the Channels window. From here, find Outlook, and click on Connect

In the window that appears, sign in with your regular Outlook credentials. Then click on Log in

To log in with your Exchange username instead, click on the Advanced Settings drop-down

Once you have signed in, you will be taken back to your channels window. Outlook is now connected!

FAQ

Can I connect more than one Outlook account to Command Center?

Yes. However, keep in mind that each Outlook account will count as a separate channel.

If I connect my Outlook account, can my staff see all of my conversations?

Your staff can only see your Outlook conversations if you give them access to that channel. However, if you do give them access, they will be able to see all conversations. There is not a way to hide certain conversations.

When I connect Outlook to Command Center, do all of my Contacts sync as well?

When you connect your Outlook inbox, you will have a Conversation in Command Center for all contacts in the import window, which is 45 days. Command Center will then create a contact from each of those records.

Who can connect or disconnect Outlook as a channel?

Any staff member is able to connect or disconnect channels

Will emails I send in Command Center show up in my Sent folder in Outlook?

Yes! It will work the same as sending it directly from Outlook

Does adding Outlook as a channel also sync my Calendar to Business Center?

No, you will have to sync your calendar in Business Center separately.