As businesses expand their presence on social media platforms, it becomes crucial to efficiently manage customer conversations across various channels. Juggling multiple messaging platforms can be a daunting task, but fear not! By incorporating Instagram Messenger into your Command Center inbox, you can simplify your communication process and boost your team's productivity. In this article, we will guide you through the steps to seamlessly integrate Instagram Messenger into your centralized inbox, enabling you to provide consistent and timely support to your customers, all in one place. Let's dive in and revolutionize your customer service experience!
First, click on the Add Channels button
Then, locate Instagram and click on Connect
You will next be prompted to log in to your Facebook Account, or "continue as" if you are already signed in.
After logging in to Facebook, you will need to connect your business page or pages to Thryv. To do this, click on Add Pages.
Check the box for the page or pages you want to connect, and click on Next.
Next, review the permissions for connecting your Thryv inbox and Instagram Messenger. Keep in mind that turning off any of these permissions could affect the performance of your Inbox. Once you are finished click on Done.
Click OK on the confirmation screen
You will then see your connected pages listed. Click on Install to complete setup.
Wait for a moment while the install takes place. You will then be redirected back to Thryv.
My customers are sending me messages that I'm not seeing, why is that?
Ensure that your customers are not using Vanish Mode on Instagram. Vanish mode is a setting in which messages sent will be automatically deleted shortly after they are opened. Because of the way these messages work, they will not appear in your Thryv Inbox.
I only see my Facebook page connected, not my Instagram page?
That's okay! Thryv connects to your Instagram Business page through your connected Facebook Business Page. Because this is the way that Meta has their page structure organized, it will display the connected Facebook Business Page
Do I have to have my Facebook Business page connected to my Thryv inbox in order to use Instagram Messenger with Thryv?
Not necessarily, you only need to have your Instagram Business page connected with your Facebook Business page.
How long will Instagram Messenger conversations stay active?
Instagram Messenger will stay active for 7 days of inactivity by the customer. After this, the conversation can only be initiated by the customer again.