Managing your conversations has never been easier. This guide will show you how to use Command Center to stay on top of your customer communications.

Search Your Conversations

Use the search bar to search for a conversation with a specific contact. To search, enter the first or last name of the contact in the search bar, and select the contact's name from the drop-down.

Filter by Conversation Status

To filter your messages by status, click on Inbox in the top left. Then, in the drop-down, click on the type of message status you want to filter for. You can filter for any of these message statuses:

• All Messages
• Drafts - messages you have saved for later that have not been sent
• Completed - Messages marked by you as completed. Any new messages received will appear in your Inbox
• Spam - messages marked by you as spam. Any new messages received will still be in your spam folder
• Trash - Messages you have deleted. Any new messages received will still be in your trash folder. 

To sort a message into a status, click on the sorting icon at the top right

Click on the icon again to mark the conversation as Complete. This will remove the conversation from your inbox and move it to a special folder. Otherwise, select an action from the drop-down.

If you move a conversation to trash or spam, any new messages received will appear in the trash/spam folder and not the inbox. However, conversations marked complete will still display in the inbox when receiving a new message.

Filter Your Inbox by Channel

While managing multiple channels in one inbox is certainly convenient, sometimes you may need to focus on one channel. To show messages from a particular channel, click on its icon across the top of the screen. Note that if multiple channels are selected, it will show messages from both. You can always reset the filter by clicking on All Channels.

If a contact does not have any conversations in the selected channel, their conversation will not appear. If you are having trouble finding a conversation with a certain contact, try clicking All Channels to ensure they are available.

Sort Your Conversations

By default, your conversations will be sorted in chronological order, with the most recent conversation at the top. To sort a different way, click on the Sort icon

In the menu that appears, you are able to select the order to sort the conversations: in chronological order ascending or descending, or in alphabetical order ascending or descending.