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Now that your channels are connected, you are ready to start using Command Center to communicate with your clients through one convenient inbox!

Don't see your question here? Ask our User Community! To create your post, or answer another user's question, all you have to do is log in with your Thryv credentials

To get started, click on the Pencil icon in the top left, and the button will expand to say Compose

The new conversation screen will appear. On the To line, enter the name, email address or phone number of the intended recipient. Suggested clients will appear in a drop-down, you are able to click on one to select it. 

Note: depending on the channel, it may be possible to select more than one recipient for the message

In the lower left, click on the channel icon to select the channel you wish to use to send this message. Note that if a channel is grayed out, then that customer is not available through this channel. Click on a channel to select it, or click on Explore Channels to add another channel to your inbox.

Click at the bottom of your screen where it says Type your message here. You may begin typing your message, or click on the Expand Icon. The message view will expand to half the size of the conversation page, and options will appear depending on the channel selected. In the example shown, the channel is Gmail, so the subject line will appear, as well as the option to CC or BCC additional email addresses. 

To discard the message, click on the X icon.

Finally, click on the Send Icon  to send the message

Your sent message will appear in the conversation thread. Use the checkmark icons below the message to view its status:

• Single Gray Check - Message has been sent
• Double Gray Check - Message has been received
• Double Blue Check - Message has been read

High-Thryver Tip: To see what the conversation looks like from your customer's point of view, send a message to yourself! Start a conversation with our own email address, social media profile, etc, and send a message back to your Command Center. This way, you can see your customer experience from both sides!

Changing the Channel

Do you need to switch communication channels with the same client? No problem! Command Center will always keep conversations with the same client in the same thread, so communication never gets lost. 

You will always be able to tell which channel was used to send a message by the channel icon in the top right corner of the message. You can always switch the channel by using the channel icon next to the message window. Keep in mind some channels have limitations for how long the conversation will remain open between messages.

Note that when an outgoing message has one check, this indicates that it has been successfully sent. When the messages has two checks, it has been read by the recipient.

Quick Actions

You can also use the Quick Actions Menu to take actions with this client in Business Center or ThryvPay, as appropriate without leaving the conversation. Note that Business Center or ThryvPay must already be purchased in order to use quick actions.

Click on the + icon to see the available quick actions. Click on the desired action, and a pop up window or new tab will appear, where you can complete the desired action.

Looking for more creative ways to use your Command Center inbox? Ask our User Community! To create your post, or answer another user's question, all you have to do is log in with your Thryv credentials

FAQ

How will my customer see the message?

Communicating through Command Center will not affect how your customer sees the message. They will still see your message on the platform the communication takes place in. For example, if you send them an email, they will still be able to read the email as normal in their email inbox.

Is there a way for me to tell my recipient has read my message?

Yes! Look out for the two checks under the message. Two checks indicates the message has been read.

What about incoming messages? What channel will those use?

The conversation will default to the incoming channel. You are able to change to a different channel provided that contact has their contact information saved. Click Here for a guide to changing the channel of the conversation in Command Center.

Will my spam filter still work in Command Center?

Yes! Any spam filters you have applied in your native email platform will apply to incoming messages in your Command Center inbox.