Streamline your business communications by centralizing your communications into one place! This guide will show you how to connect your Gmail account to Command Center to help you manage multiple inboxes from one convenient platform.

To start, click on the Add Channel button. 

You will be brought to the Channels window. From here, find Gmail, and click on Connect

You will be asked to sign into the Gmail account that you wish to connect

Then, grant Thryv the necessary permissions to connect. Check the boxes, then click on Continue

Congratulations! Your Gmail is now connected to Command Center! A confirmation screen will appear

Also, this banner will appear at the bottom of your inbox, advising that it can take 1-2 days to fully import your email history, depending on the size of your inbox.

What's next?

Click Start using Command Center Inbox to be taken to your inbox. Click Here for a guide to navigating your inbox

Click Grant Access to your Channel to allow other users to see your Gmail conversations. Click Here for a full guide to managing channel permissions

Or, click Connect More Channels to be taken back to the channel screen to connect other channels to your inbox. Click Here for a guide to connecting channels

FAQ

Can I connect more than one Gmail account to Command Center?

Yes. However, keep in mind that each Gmail account will count as a separate channel.

If I connect my Gmail account, can my staff see all of my conversations?

Your staff can only see your Gmail conversations if you give them access to that channel. However, if you do give them access, they will be able to see all conversations. There is not a way to hide certain conversations.

When I connect Gmail to Command Center, do all of my Contacts sync as well?

When you connect your Gmail inbox, you will have a Conversation in Command Center for all contacts in the import window, which is 45 days. Command Center will then create a contact from each of those records.

Who can connect or disconnect Gmail as a channel?

Any staff member is able to connect or disconnect channels

Will emails I send in Command Center show up in my Sent folder in Gmail?

Yes! It will work the same as sending it directly from Gmail

Does adding Gmail as a channel also sync my Calendar to Business Center?

No, you will have to sync your calendar in Business Center separately. Click Here for a guide